[Hiring] Implementation Analyst @Monarch Financial Technology Solutions, Inc.

Role Description

Monarch is seeking an Implementation Analyst who will work within an energetic professional services team for our client, a market-leading Software as a Service (SaaS) company. The role is responsible for designing and configuring the software platform for our client’s customers in response to their specific business requirements. This position involves:

• Client-facing consultative work
• Behind-the-scenes platform design
• Configuration, data analysis, and data manipulation

Qualifications

• Bachelor’s degree from an accredited college or university
• Organization, effective time management, and ability to multitask
• Strong analytical and creative problem-solving abilities
• Comfort with Microsoft Excel, familiarity with basic Excel functions
• Ability to adapt to rapidly evolving situations
• Strong sense of personal responsibility and ownership over your work
• Willingness and love of learning new technology, new processes and procedures, and new business models

Requirements

• Analyze client legacy data sets to understand the impact of the data on system design
• Drive and manage new client implementations from start to finish
• Provide guidance, assistance, and support to customers from initial requirements gathering to technical platform configuration and training
• Manage client and internal stakeholder relationships throughout the implementation process
• Earn trust by delivering accurate, timely, and comprehensive responses to inquiries
• Work closely with SaaS engagement teams to facilitate consistent customer experiences and go-lives
• Map, collate, and normalize disparate data sets for import into the platform using Microsoft Excel
• Provide consultative system design and industry best practice recommendations
• Hold both client customers and internal team members accountable to project timelines and budgets
• Work with multiple customer implementations concurrently
• Analyze and understand client data as an important factor influencing system design
• Leverage and develop best practices for each data environment and client vertical

Benefits

• Work From Home (100% remote!)
• Health Care Plan (Medical, Dental & Vision) for employee and family
• Collaborative culture: virtual events and swag
• Training & Development
• Individual Training Budget
• Certifications are encouraged with bonuses
• Mentoring Program with bi-weekly 1:1s
• Up-to-date technologies, tools, and methodologies
• Parental Leave (Maternity & Paternity)
• Flexible PTO plan
• Retirement Plan (401k)