[Hiring] Implementation Analyst @PSG Global Solutions

Role Description

As part of a project with Teleperformance, this analyst focuses on designing, documenting, and testing workflows and automation sequences for the Conversational AI Digital Recruiter. The role ensures end-to-end integration with Workday and the proprietary CRM and ATS to deliver a smooth candidate experience. You will also configure and support email/SMS outreach and internal recruiter portal workflows that complement Anna AI, ensuring candidates and recruiters have a cohesive experience.

The Implementations Analyst will play a key role in designing, configuring, and optimizing recruitment workflows, system integrations, and data processes across PSG’s HR technology ecosystem. This role ensures seamless integration between HRIS (e.g., Workday), ATS/CRM platforms, and sourcing channels while driving automation, analytics, and candidate experience improvements. You will collaborate cross-functionally with Product, Implementations, Sourcing, and Operations teams to deliver scalable, data-driven recruitment solutions.

Qualifications

• 3–5 years of experience in implementation, HR systems, workflow configuration, process optimization, or technical operations in recruitment.
• Experience with automation design, RPA, or conversational design (preferred).
• Familiarity with HRIS platforms, ATS systems, CRM tools, or recruitment technologies.
• Strong analytical skills with the ability to interpret performance metrics (e.g., conversion rates, CPL, time-to-contact) and translate insights into process improvements.
• Ability to manage QA testing, validate data flows, and ensure deployment accuracy.
• Comfortable working with global, cross‑functional, and remote teams across multiple time zones.
• Ability to handle multiple projects, adjust to shifting priorities, and work in a fast-paced environment.
• Comfort configuring system messaging (email, SMS, chatbot flows) and understanding logic‑based triggers.

Requirements

• Design and optimize recruitment workflows integrated with HRIS.
• Support global QA and deployment documentation.
• Ensure accurate data flow and a consistent candidate experience.
• Document workflows and support ongoing releases.
• Configure email/SMS messaging aligned with Anna AI calls.
• Partner with Product and regional teams to improve workflows and messaging.
• Support A/B testing to boost engagement and completion rates.
• Help standardize sourcing taxonomies (sources, sub-sources, campaigns) and reporting definitions across PSG and local Operations so performance can compare systems globally.
• Analyze performance by channel, campaign, and geography (e.g., cost per lead, conversion by stage, time-to-contact) and recommend experiments to improve quality and volume.

Company Description