[Hiring] Imaging Support Specialist @LoanCare

Role Description

We are seeking to fill the role of Imaging Support Specialist. The ideal candidate enjoys collaborating with clients, industry partners, and internal teams to maximize outcomes for homeowners.

• Assist in monitoring department production and operations to ensure quality, accuracy, and the highest standard of service is delivered to clientele.
• Oversee and assist with daily processes and operations of all image-related functions/responsibilities for the organization’s loan portfolio.
• Responsible for leading, monitoring, and reviewing daily processes/operations of the Imaging team, including:
  • Daily confirmation/missing images emails
  • Monthly/biweekly client reporting
  • Missing individual document reports
• Assist Imaging Management team with managing department production to ensure instructions are followed and operational issues are addressed promptly.
• Report to Imaging Management team and senior management regularly using various data models, including the creation of reports/metrics with an emphasis on quality control.
• Ensure that teams meet/exceed established metrics/SLA standards provided to clients.
• Assist with client interaction to ensure prompt reporting of notification, tracking, and resolution of imaging exceptions.
• Assist in creating or updating departmental policies/procedures; ensure revisions are made promptly.
• Communicate promptly and clearly to departments on image issues to ensure items are resolved.
• Research and close intradepartmental/interdepartmental process gaps promptly.
• Provide quality control on all team emails sent to external clients/custodians.
• Ensure departmental procedure controls are completed by required deadline.
• Monitor emails within shared department email inbox and personal emails within Microsoft Outlook.
• Train/coach and develop staff to provide backup coverage for Imaging Specialists.
• Respond to client issues promptly.
• Assist with internal/external audits, as requested.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Strong knowledge of mortgage-related origination documents.
• Strong knowledge of Microsoft Office applications, especially Outlook, Excel, and Word.
• Strong knowledge of computer and internet systems.
• Detail-oriented with the ability to work with databases and information.
• Attention to detail and ability to complete assignments within deadlines.
• Ability to enter and locate/extract data in a computer database.
• Ability to work independently with minimal direction.
• Ability to collaborate with peers, company managers, and customers.
• Excellent communication skills, both in writing and verbally.
• Demonstrated ability to provide excellent customer service.

Benefits

• Optional medical, dental, vision, life, and disability insurance.
• Paid holidays, vacation, and sick leave.
• Fidelity National Financial matching 401(k) and employee stock purchase plans.
• Access to mental health resources, including free Calm memberships.
• Programs that celebrate achievements and milestones.
• Discounts on gym memberships, pet insurance, and employee purchasing programs.
• Access to a tuition reimbursement program that supports continued education and professional growth.