[Hiring] IDW Representative - Subrogation @Alacrity Solutions Group

Role Description

This position is responsible for supporting the Alacrity Subrogation Recovery Representatives via judiciously reviewing daily data runs uploaded into the SpartanRMS IDW Queue for the sole purpose of identifying missed recovery opportunities. Reviews can be for Closed File Reviews (CFR), Open File Reviews (OFR) or for First Notice of Loss (FNOL), as requested by a client. IDW Task Queue job duties and responsibilities include but are not limited to the itemized essential functions listed below.

• Monitor IDW Queue daily to work the system via “get new case” or by specialty requests to do so by specific client, or by LOB.
• File for payments, download support documents and upload to SpartanRMS.
• Review files in the SpartanRMS Queue while simultaneously opening up the claims platform for the client cited, and review various support documents such as a police report, Fire Marshall report, weather reports, insured statements, and client notes to formulate an educated opinion as to whether the case at hand has recovery potential.
• Receive and learn client claim platform navigation as new clients are enrolled.
• Perform other projects and tasks as requested by management.

Qualifications

• Credibility, ethical, full disclosure, and clean financial history.
• Ability to maintain privacy and confidentiality.
• Conscientious about timeliness of assignments and quality of work product.
• Possess exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner.
• Ability to recognize liability situations for all lines of business, especially but not limited to Automobile, Property, and Workers’ Compensation.
• Must be adept at navigating multiple client claims platforms, to determine loss facts, payment amounts, and coverages while working in the IDW Queue.
• Exceptional work ethic.
• Excellent judgment and strong multitasking abilities.
• Must be results-oriented and demonstrate strategic thinking, innovation, flexibility in dealing with changing and ambiguous situations.
• Proactive problem-solver who can research answers and resources to complete complex tasks with little assistance.

Requirements

• Intermediate to advanced computer skills.
• Prior office work experience is desired, but not required.

Preferred Education and Experience

• A High School Diploma is required, a Bachelor’s or Associates degree in any field is preferred, but not required.
• Demonstrated experience pertaining to advanced computer skills.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.