[Hiring] HVACR Field Service Technician @DOC Maintenance LLC

Role Description

At DOC SERVICES, we perform preventative and reactive maintenance on a variety of electromechanical equipment inside big box retail stores. With over 35 years of experience servicing over 1500 stores across the US, our fully certified technicians provide our customers with support and repair solutions designed to extend the life of their equipment, reducing downtime and minimizing the impact on our customers’ bottom line.

General Position Summary

Electromechanical Field Service Technicians meet customer and company expectations while providing a variety of service including but not limited to:

• Reactive service
• Preventative service
• Electrical service
• Mechanical service
• Hydraulic service
• Pneumatic service

Technicians work out of their home and respond to all service calls for customers as scheduled by their DSM. Equipment type and response times vary depending upon customer and company needs.

Qualifications

• High school diploma or GED required
• Minimum two years of equipment repair experience or combination of training and experience
• Strong electrical and mechanical knowledge; ability to read and understand schematics
• Use of computer applications including Microsoft Office and call management software
• Knowledge of safety regulations related to equipment repair
• Strong organization skills; self-motivated and detail-oriented
• Valid driver’s license and good driving record along with proof of insurance
• Satisfactory background check is required
• Maintain a professional appearance and behavior, and a positive attitude
• Written, verbal, and electronic communication skills

Requirements

• Perform billable work by maintaining, troubleshooting, and servicing equipment
• Abide by all OSHA, customer, and DOC safety regulations including PPE requirements
• Respond to all service calls within customer expectations and DOC requirements
• Provide all documentation as required by customer and DOC through handheld device
• Perform cost-effective service and repairs while maintaining quality
• Seek out technical support while onsite timely to avoid prolonging repair time
• Available to be reached via phone for reactive service repairs unless otherwise approved
• Order the correct parts needed for the repair
• Maintain inventory on hand and keep organized for quick access to parts
• Arrive to job on-time and prepared with tools, instructions, parts, and safety equipment
• Travel to and from customer locations
• Perform inventory reconciliation accurately and as scheduled
• Return parts as requested, following instructions and in a timely fashion
• As directed by DSM, evaluate preventable service problems at customer locations and educate or make recommendations to customers
• Other duties as needed

Working Conditions

This position will require you to work independently with minimal supervision. Ability to:

• Stand, bend, and drive for extended periods of time
• Lift up to 50 lbs
• Work at heights of more than 6 ft