[Hiring] HVAC Monitoring Technician @Kelso Building Services

Role Description

This person serves as a key point of contact for KBS’s 24/7 monitoring services. This position is responsible for overseeing customer building systems in real time, responding to alerts, and coordinating service actions using established procedures. This is a structured, fast-moving role that requires strong attention to detail and adherence to processes. Operators act as the bridge between customer facilities and internal service teams.

• Level 1 Operators focus on alarm review, communication, documentation, and basic remote support tasks.
• Level 2 Operators bring additional technical experience and handle more advanced troubleshooting and decision-making.

Core Responsibilities

• System Monitoring & Response
  • Continuously monitor building automation, HVAC, electrical, and related systems for alerts or irregular activity.
  • Review and prioritize alarms using predefined workflows and response criteria.
  • Distinguish between critical alerts and informational notifications using established guidelines.
  • Initiate appropriate escalation actions based on customer-specific protocols.
• Customer Communication & Support
  • Act as a primary contact for customer emails and phone inquiries.
  • Deliver clear, professional communication during service events.
  • Record all interactions accurately within internal systems.
  • Collaborate with technicians and internal teams to ensure timely resolutions.
• Remote Troubleshooting
  • Access customer systems securely using approved remote tools.
  • Analyze alarms, trends, and system data to support issue identification.
  • Perform approved remote actions such as resets, schedule checks, and setpoint verification.
  • Document findings and outcomes in standardized service records.
• Dispatch & Service Coordination
  • Create and manage service tickets within company platforms.
  • Coordinate technician dispatch based on scope, urgency, and approval requirements.
  • Monitor service progress and provide updates to stakeholders.
• Reporting & Documentation
  • Maintain complete and audit-ready records of all activities.
  • Generate reports related to alarms, system performance, and service activity.
  • Ensure compliance with service standards and response expectations.
• Training & Development
  • Complete required training in building systems, customer processes, and security practices.
  • Participate in certification programs for monitoring center operations.
  • Engage in ongoing learning and quality improvement initiatives.

Qualifications

• High school diploma or equivalent (technical education is a plus).
• Strong computer skills with the ability to navigate multiple systems simultaneously.
• Excellent written and verbal communication skills.
• Ability to follow structured procedures and escalation processes.
• High level of accuracy and attention to detail.
• Ability to stay composed in time-sensitive situations.
• Flexibility to work rotating schedules, including nights and weekends.
• Experience with building automation systems (BAS), HVAC controls, or facilities operations (Preferred for Level 2).
• Background in monitoring centers, help desks, dispatch, or call centers (Preferred for Level 2).
• Familiarity with ticketing or service management platforms (Preferred for Level 2).
• Basic knowledge of mechanical or electrical systems (Preferred for Level 2).

Key Skills & Attributes

• Strong situational awareness and prioritization ability.
• Consistency in following defined processes.
• Customer-first mindset.
• Sound judgment when escalating issues.
• Effective teamwork and communication.
• Commitment to learning and professional growth.

Performance Expectations

• Timely response to system alerts.
• Accuracy in issue evaluation and escalation.
• Quality and completeness of documentation.
• Meeting service level agreements (SLAs).
• Positive customer feedback.
• Completion of required training and certifications.

Growth Opportunities

• ROC Operator – Level 2.
• Remote Systems Specialist.
• Building Automation Support.
• Operations Supervisor.
• Monitoring & Analytics roles.

Why Work at KBS

• Be part of a growing digital facilities and remote operations platform.
• Gain exposure to advanced smart building technologies.
• Access formal training and certification programs.
• Contribute to mission-critical operations that impact customer uptime.
• Join a company focused on safety, performance, and innovation.

Compensation & Benefits

• Competitive hourly pay.
• Medical benefits package.
• Paid time off.
• 401(k) with company match.