[Hiring] Human Centered Change Manager @Salesforce

Role Description

As part of the Experience Services competency in Professional Services, the Salesforce Human-Centered Change (HCC) team is seeking an experienced Human-Centered Change Manager. In this role, you'll coach Salesforce customers through complex organizational transformations — guiding them to adopt new ways of working, driving senior leadership alignment, and delivering meaningful, lasting change.

What You'll Actually Be Doing:

• Lead the full delivery of Human-Centered Change engagements, serving as the primary point of accountability for client satisfaction and quality across complex transformation initiatives.
• Integrate human-centered service design, behavioral science, and Design Thinking methodologies to develop and execute holistic change strategies.
• Travel up to 50% in order to build strong partnerships with customers, project leadership, and account leadership to proactively identify barriers to change, conduct impact analyses, and develop solutions.
• Coach senior leaders, managers, and junior team members on Human-Centered Change best practices while contributing to practice innovation and go-to-market activities including scoping and Statement of Work (SOW) creation.

Qualifications

• You have 5+ years of experience in customer-facing consulting roles, with a strong track record leading large-scale organizational transformation engagements.
• You bring deep knowledge of change management methodologies such as Salesforce's Levers model and the Prosci ADKAR framework.
• You have excellent workshop design, facilitation, and communication skills — and the ability to clearly articulate the value of change strategies to stakeholders at all levels.
• You're a proactive, creative problem-solver who can navigate dynamic environments and develop monitoring and measurement frameworks to evaluate change success.

Requirements

• You hold a Prosci Certification and Salesforce Admin Certification, or Salesforce Strategy Designer or Agentforce Specialist Certification.
• You have experience across industries such as Automotive, Manufacturing, Retail, Consumer Goods, or Energy.
• You have working knowledge of AI capabilities and how to apply them responsibly in a consulting context.
• You have experience managing subcontractors and System Integrator (SI) partner relationships.

Benefits

• Time off programs
• Medical, dental, and vision insurance
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k) plan
• Employee stock purchasing program