[Hiring] HubSpot Administrator @Minutes to Seconds Pty Ltd

Role Description

We are looking for an experienced HubSpot Administrator to support an Australian client with the day-to-day administration, configuration, optimisation and maintenance of their HubSpot CRM platform. The successful candidate will work closely with the Australian client’s sales, marketing and management teams to ensure HubSpot is effectively configured, maintained and utilised to support lead management, sales processes, marketing activities, reporting and customer engagement. This is a work-from-home position based in the Philippines, requiring strong communication skills and the ability to work independently while collaborating with an Australian team.

Key Responsibilities

• HubSpot Administration
  • Administer and maintain the client's HubSpot CRM platform.
  • Create and manage users, teams, permissions and access levels.
  • Configure properties, objects, pipelines, lifecycle stages and lead statuses.
  • Maintain data quality, consistency and CRM governance.
  • Create and modify workflows, automation and business rules.
  • Configure forms, landing pages, email templates and other HubSpot assets.
  • Manage CRM integrations with other business applications.
  • Troubleshoot HubSpot configuration and user issues.
  • Maintain documentation of CRM processes, configurations and workflows.
• Sales & CRM Support
  • Configure and maintain sales pipelines and deal stages.
  • Manage lead assignment and routing processes.
  • Support sales representatives with CRM-related issues.
  • Create automated lead nurturing and follow-up processes.
  • Configure task creation, notifications and reminders.
  • Assist with sales forecasting and pipeline reporting.
  • Identify opportunities to improve sales processes through HubSpot automation.
• Marketing Automation
  • Support email marketing campaigns and workflows.
  • Create and maintain marketing lists and audience segments.
  • Configure lead nurturing journeys.
  • Support marketing automation and campaign tracking.
  • Monitor campaign performance and identify data or process issues.
  • Assist with lead scoring and lifecycle management.
• Reporting & Analytics
  • Create and maintain HubSpot dashboards and reports.
  • Develop reports covering:
    • Leads
    • Sales pipeline
    • Conversion rates
    • Sales activities
    • Marketing performance
    • Customer acquisition
    • Revenue
  • Provide regular reports and insights to the Australian management team.
  • Ensure CRM data is accurate and reporting is reliable.
• Data Management
  • Perform regular CRM data cleansing and validation.
  • Identify and resolve duplicate records.
  • Import and export data while maintaining data integrity.
  • Maintain contact, company and deal information.
  • Establish and enforce CRM data standards.
  • Support CRM migration and data-upload activities when required.
• Client Support
  • Act as the first point of contact for HubSpot-related support requests.
  • Understand business requirements from Australian stakeholders and translate them into HubSpot solutions.
  • Provide guidance and training to users.
  • Prepare user guides and process documentation.
  • Proactively identify opportunities to improve the client's use of HubSpot.

Qualifications

• 2–4+ years of hands-on HubSpot administration experience.
• Strong understanding of HubSpot CRM.
• Experience configuring:
  • Contacts and companies
  • Deals and pipelines
  • Properties
  • Workflows
  • Lists
  • Forms
  • Dashboards
  • Reports
  • Email automation
• Experience with CRM data management and cleansing.
• Understanding of sales and marketing processes.
• Experience working with CRM integrations and APIs is desirable.
• Strong analytical and problem-solving skills.
• Excellent written and verbal English communication skills.
• Ability to work independently in a remote environment.

Desirable Experience

• Experience with the following will be highly regarded:
  • HubSpot Sales Hub
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • HubSpot Operations Hub
  • HubSpot Reporting
  • HubSpot Workflows
  • HubSpot Lead Scoring
  • Salesforce, Zoho CRM or Microsoft Dynamics
  • Zapier / Make
  • Power BI
  • Google Analytics
  • Microsoft 365
  • CRM/API integrations
• Experience supporting Australian businesses or Australian-based teams will be highly desirable.
• The candidate should be comfortable:
  • Working with Australian stakeholders.
  • Working Australian business hours.
  • Communicating with Australian managers and business users.
  • Understanding Australian business terminology and professional communication standards.
  • Managing tasks independently with limited supervision.
  • Participating in virtual meetings with Australian teams.

Personal Attributes

• Highly organised and detail-oriented.
• Proactive rather than purely reactive.
• Comfortable working independently from home.
• Strong in written and verbal communication.
• Customer-focused.
• Analytical and process-oriented.
• Comfortable learning new systems and technologies.
• Able to manage multiple priorities.
• Reliable and responsive during Australian working hours.

Key Performance Indicators (KPIs)

• CRM data accuracy and completeness.
• Resolution time for HubSpot support requests.
• Successful implementation of CRM enhancements.
• Workflow and automation accuracy.
• Timely completion of CRM administration tasks.
• User adoption and satisfaction.
• Quality and accuracy of dashboards and reports.
• Reduction in manual CRM processes.
• Successful implementation of process improvements.

Qualifications

• Bachelor's degree in Business, Information Technology, Marketing, or a related discipline is preferred.
• HubSpot certifications are highly desirable.
• Relevant CRM administration or marketing automation certifications are an advantage.

Working Arrangement

• Location: Philippines
• Work arrangement: 100% Work From Home
• Client: Australian company
• Working hours: Aligned with Australian business hours
• Employment: Full-time
• Reporting: Directly to the Australian client / designated account manager