[Hiring] Housing Caseworker @36701661-f0e4-4765-bf6c-cc4b71cb2f66

Role Description

The Housing Caseworker manages cases related to Operation Homefront Housing Programs. They will ensure the goals of the Housing Program align with Operation Homefront standards through diligent attention to detail and positive communication with clients.

• Provide long term case management to program participants.
• Maintain monthly contact with clients and perform quarterly visits remotely or in-person to ensure program compliance.
• Track client progress towards program completion.
• Develop individualized program goals and assist clients in meeting program expectations and goals towards deeding.
• Work with Program Manager when client issues arise, requiring implementation of a client plan of action.
• Complete and maintain accurate and thorough documentation for case files and submit timely reports.
• Schedule and monitor client’s required participation in financial counseling.
• Provide monthly financial advisement through budget and savings monitoring.
• Property management duties including communicating with homeowners associations, managing home utility services, and submission and tracking of home warranty requests.
• Assist client and repair coordinator in addressing any home repair issues.
• Travel for program related special events, to the homes for key handovers and home visits/inspections.
• Evaluate applications and documents for eligibility related to Housing Programs.
• Request required information, gather references and complete background and credit checks for applicants.
• Prepare materials for selection committee review.
• Provide support and resources for clients in crisis.
• Represent Operation Homefront publicly.
• Coordinate with communication and development departments to meet donor requests and needs.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in social work or related field.
• Master’s degree in social work or related field preferred.
• 2 - 3 years’ experience in non-profit organization.
• Knowledge of housing programs and military pay systems/pay tables preferred.
• Microsoft Office 365.
• Valid Driver’s License.
• MVR – Motor Vehicle Report (annual).
• Criminal background check.
• 100/300/100 personal auto coverage.

Requirements

• General office and sedentary work.
• Use of personal computing equipment, telephone, multi-functioning printer and calculator.
• Manual dexterity, ability to lift up to 10 pounds.
• Ability to drive a motor vehicle and travel to and from meetings, training sessions or other business-related events.
• Overnight travel at least 10% of the time.
• May be required to work after hours to include weekends and holidays.

Company Description

Founded in 2002, Operation Homefront is a national nonprofit organization whose mission is to build strong, stable, and secure military and veteran families by improving their financial, emotional, and social well-being.