[Hiring] Homecare Scheduler @Pearl
Mar 25, 2025 - Pearl is hiring a remote Homecare Scheduler. 💸 Salary: to be discussed during the interview. 📍Location: Philippines.
Role Description
The Homecare Scheduler ensures seamless client care by efficiently managing and coordinating caregiver schedules to match each individual client’s needs. This role serves as a vital link between clients, caregivers, and the agency, maintaining strong communication and resolving scheduling conflicts promptly. The scheduler enhances client satisfaction and operational efficiency in delivering consistent, high-quality home care services.
Key Responsibilities
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Scheduling (70%)
- Coordinate caregiver assignments to meet client needs, preferences, and care plans while planning ahead for staffing gaps due to planned leaves or availability changes.
- Ensure proper matching of caregivers to clients based on skills, experience, and compatibility, identifying and addressing staffing shortages in coordination with HR or recruitment.
- Monitor and adjust schedules to accommodate emergencies, last-minute absences, or changes, responding to unexpected situations such as caregiver no-shows or urgent client needs.
- Communicate schedule changes promptly to caregivers and clients and independently offer bonuses or incentives for hard-to-fill assignments.
- Act as the primary point of contact for caregivers regarding availability, assignments, and concerns while assisting with policy updates and ensuring compliance with scheduling procedures.
- Address client inquiries and concerns relating to scheduling while supporting new client onboarding by integrating them into the scheduling system.
- Maintain accurate records in scheduling software, tracking caregiver availability and preferences, and ensuring backup schedule reports are securely saved for contingency access.
- Resolve scheduling conflicts and caregiver disputes in a timely manner.
-
Bookkeeping (30%)
- Maintain accurate financial records in QuickBooks and other systems while auditing and reconciling financial reports for accuracy.
- Manage accounts payable, ensure timely vendor payments, and verify caregiver shifts, timesheets, and service codes for accurate billing and payroll.
- Process employee payroll while cross-checking pay rates and bill rates to align with contractual agreements.
- Ensure timely invoicing and collection of payments from clients.
Requirements
- 1-2 years of experience in scheduling, client relations, or administrative roles, preferably in homecare or healthcare.
- Experience using scheduling software and ability to manage 75 clients and 300 hours of schedules.
- Bookkeeping experience, including QuickBooks and P&L preparation.
- Strong time management and communication skills.
Nice-to-Haves
- Prior experience in homecare, healthcare, or senior care.
- Familiarity with HIPAA compliance and caregiver credentialing.
Benefits
- Competitive Salary: To be discussed during the interview
- Remote Work: Fully remote—work from anywhere
- Generous PTO: Ample paid time off to rest and recharge
- Direct Mentorship: Grow through guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Work and connect with professionals around the world
- Work-Life Balance: Flexible hours that support a healthy work-life balance
Our Recruitment Process
- Application
- Screening
- Top-grading Interview
- Skills Assessment
- Client Interview
- Job Offer
- Client Onboarding
Ready to Join Us?
If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
to be discussed during the interview
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
