[Hiring] Home Care Virtual Assistant @Winning Assistants

Role Description

We’re looking for a friendly, dependable Virtual Assistant to manage front desk calls and staff scheduling for a well-established U.S. home care agency with over 70 employees serving more than 50 clients. You’ll be a key point of contact for patients, clients, caregivers, and nurses—answering questions, coordinating schedules, and helping ensure care continues smoothly when staff availability changes.

Key Responsibilities

• Handle inbound calls: Answer calls from patients, clients, caregivers, and employees promptly and professionally.
• Make outbound calls: Return calls, confirm schedules, contact available staff for replacement coverage, and communicate service updates.
• Manage scheduling: Maintain caregiver and nursing schedules, address staff call-outs, and coordinate last-minute replacements.
• Provide virtual front desk support: Address routine inquiries, take accurate messages, route concerns, and escalate urgent matters appropriately.
• Keep patients, clients, and staff informed about scheduling changes and follow up on unresolved concerns.
• Maintain accurate call notes, schedules, and relevant records in the agency’s home care management system.
• Help minimize missed calls and coverage gaps while completing responsibilities within scheduled hours.

Qualifications

• Relevant experience in medical reception, healthcare front desk support, phone-based patient service, or home care scheduling.
• Experience handling inbound and outbound calls with a warm, professional, and attentive approach.
• Experience coordinating appointments or staff schedules and responding to last-minute changes.
• Excellent spoken and written English.
• Strong organization, attention to detail, and follow-through.
• Ability to manage calls and scheduling requests, work independently, and escalate concerns appropriately.
• Availability to work Monday–Friday, 8:00 AM–5:00 PM EST.
• Must submit an NBI Clearance and/or Local Police Clearance before onboarding.
• Must be available for video meetings with your camera on when needed.

Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.