[Hiring] Health Information Management (HIM) Data Integrity Specialist @GoHealth Urgent Care

Role Description

The HIM Data Integrity Specialist maintains the master patient index (MPI) which is a critical business function and patient safety resource; it links a patient to demographics, clinical and financial information. The MPI must contain accurate, timely, and complete data that includes a single identifier for each patient registered. The HIM Data Integrity Specialist will be responsible for reviewing, analyzing, and maintaining patient data integrity within the MPI for the EHR system. This includes remediation of duplicate medical record numbers, medical record overlays and assisting with correction of any clinical and demographic information.

Qualifications

• High School Diploma or equivalent
• 2+ years of experience in HIM Data Integrity
• Experience working with Epic with an emphasis on resolving duplicate medical record numbers, resolving overlays, and chart corrections
• Associate or Bachelor’s degree in HIM or equivalent experience (preferred)
• RHIT/RHIA certification (preferred)

Requirements

• Ability to analyze complex information and use critical thinking skills to determine appropriate solutions and necessary merges to protect the integrity of the EMPI
• Excellent verbal and communication skills and strong customer service skills
• Ability to be flexible, adapt well to change, and able to work as part of a team as well as independently with minimal supervision
• Ability to understand work environment and competing priorities in conjunction with developing and meeting established performance and KPI goals
• Ability to be flexible, versatile, adaptable and facilitate work in a complex, fast-paced, multisite healthcare environment
• This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills

Benefits

• Proactively and independently solves problems and operates with a high level of accuracy by investigating complex patient identity discrepancies
• Exhibits excellence in communication, feedback, precision, and follow-up by clearly documenting findings and actions taken
• Ensures all parties involved in making corrections in any disparate systems are promptly notified and follow through to ensure all corrections are executed in a timely manner
• Analyzes and identifies root cause of data discrepancies in the Master Patient Index and brings all issues to the HIM Manager immediately
• Acts as key point of contact for all HIM data integrity related issues for the Company’s joint venture partners as well as other Company departments
• May perform infrequent medical record release duties as required and participate in process improvement initiatives

Company Description

GoHealth’s Core Values, listed below, are essential functions of this position:

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seeks to gain joint understanding of priorities and objectives.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
• Diversity & Inclusion: Fosters diversity and inclusion to better understand team members, customers, and partners.
• Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners, and fellow team members.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done.