[Hiring] Health and Human Services Maintenance and Operations Lead @GCOM Careers

Role Description

Voyatek is seeking applicants to occupy the position of Health and Human Services Maintenance and Operations Lead within our team. Please note that this position requires a commitment to full-time employment and is not open to contractors.

• Lead and support the growth, delivery, and ongoing operations of Health and Human Services (HHS) client engagements, with a focus on maintenance and operations (M&O) activities.
• Serve as a trusted advisor and primary point of contact for HHS clients, building and maintaining strong relationships with agency leaders, business stakeholders, and other key decision-makers.
• Support business development activities within the HHS market, including identifying opportunities, developing client strategies, expanding existing relationships, and supporting the pursuit of new business.
• Develop and execute account and client engagement strategies aligned with organizational capabilities, client priorities, and market opportunities.
• Partner with internal delivery, technology, consulting, and business development teams to develop solutions that address client needs and support successful program outcomes.
• Oversee and coordinate ongoing maintenance, enhancement, and operational activities for HHS technology programs and solutions.
• Monitor client needs, program performance, risks, and emerging opportunities, identifying areas for improvement and additional services.
• Translate complex business, policy, and technology requirements into actionable strategies, solutions, and recommendations.
• Lead or support client meetings, presentations, demonstrations, briefings, and other executive-level engagements.
• Coordinate with internal and external stakeholders to ensure effective communication, issue resolution, and alignment throughout the engagement lifecycle.
• Contribute to proposals, statements of work, account plans, presentations, and other business development and client-facing materials.
• Support strategic planning and the development of innovative approaches, offerings, and solutions within the HHS market.
• Provide leadership, guidance, and subject matter expertise to teams supporting HHS clients and programs.
• Maintain awareness of HHS industry trends, client priorities, emerging technologies, and evolving business and regulatory requirements.

Qualifications

• 10+ years of professional experience in consulting, technology, public-sector services, business development, account management, program delivery, or a related field.
• Demonstrated experience working with Health and Human Services organizations, government agencies, or other public-sector clients.
• Experience supporting or leading business development, account growth, client relationship management, or sales activities.
• Experience managing client relationships and engaging effectively with senior-level stakeholders and executives.
• Experience overseeing or supporting the maintenance, enhancement, and/or ongoing operations of complex technology programs or systems.
• Strong understanding of business processes, technology solutions, and the relationship between business needs and technology delivery.
• Demonstrated ability to develop and maintain trusted relationships with clients, partners, and internal stakeholders.
• Strong communication, presentation, facilitation, and interpersonal skills.
• Ability to translate complex technical, business, or policy concepts into clear recommendations and actionable strategies.
• Demonstrated leadership experience working across multidisciplinary teams and organizational functions.
• Strong analytical, strategic planning, problem-solving, and decision-making skills.
• Ability to manage multiple priorities and work effectively in a dynamic, client-focused environment.
• Bachelor's degree in business, technology, engineering, public administration, or a related field, or equivalent professional experience.

Preferred Qualifications

• Experience working directly with state or local Health and Human Services agencies.
• Experience with large-scale public-sector technology programs, including integrated eligibility, social services, Medicaid, child welfare, public health, or related HHS systems.
• Experience leading maintenance and operations or continued enhancement activities for enterprise or mission-critical systems.
• Demonstrated success identifying and developing new business opportunities within existing client accounts or markets.
• Experience developing account strategies, capture strategies, proposals, statements of work, or other business development materials.
• Experience working with systems integrators, technology vendors, consulting organizations, or strategic partners.
• Experience with cloud platforms, enterprise applications, data and analytics, or other modern technology solutions.
• Experience translating government policy, regulations, and business requirements into technology or operational solutions.
• Experience presenting to executive leadership, government officials, or other senior stakeholders.
• Experience developing thought leadership, industry offerings, or innovative solutions for public-sector clients.
• Knowledge of Agile methodologies, human-centered design, business architecture, or enterprise solution architecture.
• Experience building and leading high-performing multidisciplinary teams.

Compensation

The wage range for this role reflects the wide array of factors considered in compensation decisions. A reasonable estimate of the annual range is $220,000.00 - $275,000.00. This position may be eligible for a discretionary bonus and is classified as exempt under applicable law.

Benefits

• Paid Time Off
• Flexible Work Schedules
• Health, Dental, and Vision Insurance
• Medical, Limited, & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contributions
• Company-Paid and Voluntary Life Insurance
• Long and Short-Term Disability Insurance
• Accident, Critical Illness, & Hospital Indemnity Insurance
• 401(k) Retirement Plan with Company Match and Immediate Vesting
• Wellhub Fitness and Wellness Platform
• Pet Insurance
• Tuition and Professional Development Reimbursement
• Training Opportunities
• Employee Referral Bonus Program