[Hiring] Head of Smart Capacity @TOMORROW

Role Description

TOMORROW is hiring a Head of Smart Capacity to lead and grow one of our core propositions. We advise the world's leading retailers, brands and digital platforms, and our team is made up of former operators who have run the kind of businesses our clients run.

Smart Capacity meets client needs through flexible staffing and through forward deployment of embedded teams. We place experienced retail operators with clients for a defined project or window, and we embed operators or small teams who deliver a capability that is new to the client, such as an AI implementation or a marketplace launch, and build it into the client's team so it lasts.

You will own the business: shaping the proposition, winning and growing client relationships, building our network of operators, and making sure every placement delivers. You will report to our Founder and CEO and sit on the leadership team.

Qualifications

• Senior experience building or leading a staffing, executive search, interim or fractional talent business, or leading talent at a senior level with a commercial, agency mindset.
• Understanding of how organizations decide they need people, how they find them, and how to match the right talent to the need.
• Record of winning and growing client relationships.
• Credible with directors and the C-suite and comfortable advising them on talent decisions.
• Experience introducing a new model or service to clients and getting it adopted.
• Knowledge of retail roles and the talent behind them well enough to see where capacity needs are emerging.
• Ability to price with margin and the broader client relationship in mind.
• Understanding of what it takes to deliver placements well, from sourcing and onboarding to ongoing quality.

Requirements

• Build and grow relationships with retail, brand and platform leaders, from director to C-suite.
• Understand where clients need capacity, match flexible staffing or a forward-deployed team to the need, and own the proposal through to signature.
• Shape how Smart Capacity is defined, priced and taken to market, and run a disciplined pipeline and forecast.
• Build and engage a network of experienced operators ahead of demand.
• Own how we assess talent and match the right person to each engagement on demonstrated impact, skill and fit.
• Stay close to every engagement, hold regular check-ins with clients and operators, and act early when something needs to change.
• Set rates and terms with clients and operators with margin in mind, and own SOWs, renewals and extensions.
• Build the team and processes the business needs as it grows.
• Own the Smart Capacity P&L and the health of the business.
• Connect what our operators learn on engagements to TOMORROW's wider advisory work.
• Represent TOMORROW externally on how retail work and talent models are changing.

Benefits

• Work directly with our Founder and partners who have run the kind of businesses our clients run.
• Build this business with real ownership.
• The impact you make here is bigger than your role on paper.

Company Description

TOMORROW is committed to building a team that reflects the diversity of the retailers and customers we serve. We welcome applicants of every background, identity and experience. If you need any adjustments to take part in our hiring process, tell us and we'll make it work.