[Hiring] Head of Service @CCR Commercial Refrigeration

Role Description

Provide leadership for best-in-class service organization with focus on operational excellence, customer experience, revenue, and GM increases.

Responsibilities

• Owning and managing local Service P&L - full responsibility for revenue and costs
• Analyse P&L on a monthly base and take immediate actions if required - aligned with Service Operations Lead
• Leadership of Local Service Organization
• Communicate results and central expectations regularly to local Service Team
• Analyse operational KPI's on monthly base and take immediate actions if needed - discussed in monthly review
• Managing Customer Relationship
• Managing Subcontractors (pricing, SLA’s, capacity, qualification and EHS)
• Implement and follow Commercial and Operational Principles
• Analyse Key Account Data (sales and margin per customer/contract) and take corrective actions if required
• Re-adjust pricing of local contracts/labour-rates according to inflation/cost increases
• Attract, hire, train and develop field technicians - with the support of HR, service specialists and CO2OLacademy
• Revisit standard processes (Certification L1 - L3) to ensure their efficiency and adjust them if required
• Execute central initiatives and follow CCR strategy
• Participate on central organized reviews/calls - be prepared and propose corrective actions if required
• Claim and Dispute management

Qualifications

• Fully understand the P&L structure (from revenue to costs and absorption)
• Know how to influence the P&L with operational KPI's with specific actions
• Deep knowledge about all Service KPIs, understand how they interconnect and how to influence them
• Understand all Service standard processes
• Business Judgement - understanding the market situation, customer segment, sales potential, and competition
• Understand customer needs and provide expected services - aligned with financial targets
• Deliver positive results in the agreed timeframe
• Drive change by leading with example, demanding results and create a winning culture
• Pro-actively take actions to improve local performance and share best-practices
• Expert in teamwork - creating a productive, positive, and inspiring environment
• Strong communication and leadership skills
• Time Management – any activity must be performed in respect of the given timeframe - persistent, focused on targets/results, flexible, working independently and in teams
• Customer and service orientated - as well as a high degree of initiative and resilience
• English language - advanced
• Technical Education – general management - leadership

Benefits

• Competitive Salary: Attractive compensation package commensurate with experience
• Work Environment: Dynamic and inclusive work culture with a focus on innovation and collaboration
• Professional Growth: Opportunities for continuous learning and career advancement within a global company
• Benefits: Comprehensive benefits package

Company Description

CO2OLTEC Commercial Refrigeration, a global leader in high-technology heating, air-conditioning, and refrigeration solutions, is dedicated to providing sustainable and innovative solutions. With a strong commitment to environmental stewardship, we aim to improve the quality of life worldwide. Join our team and be a part of our mission to create comfortable and efficient environments.

CO2OLTEC Commercial Refrigeration is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.