[Hiring] Head of Performance & Impact @Rethink Mental Illness

Role Description

An opportunity to drive organisational performance, delivering insight to improve outcomes and measure our impact on the lives of those with mental illness.

At Rethink Mental Illness, we are seeking an experienced and strategic Head of Performance and Impact to lead our approach to performance management, insight, business intelligence and research and evaluation.

The Business Improvement & Technology directorate brings together Performance and Impact, Technology & Business Systems, Compliance, Quality, Audit and PMO. Its purpose is to enable meaningful, organisation-wide change by strengthening how we use data, insight, systems and embed continuous improvement.

The directorate will play a central role in supporting strategic planning and delivery, improving service quality, driving performance, demonstrating impact, maintaining compliance and ensuring our technology and systems help us remain an efficient, effective and insight-led organisation.

• Develop, maintain and enhance the organisations performance and impact framework, ensuring alignment to strategic goals.
• Design, implement and embed appropriate benchmarking and evaluation tools to understand and improve outcomes and the experience of those who use our services.
• Establish evaluation methodologies to enable the development of co-production programmes based on the feedback, voices and insight of those with lived experience.
• Lead the implementation of the Data Framework ensuring the delivery of agreed outcomes including improvements in data quality, data skills and transforming data into actionable insight.
• Develop key business intelligence and insight reporting to inform the development and performance of services.
• Establish evaluation processes for services ensuring reports are produced and shared with key stakeholders.
• Work collaboratively with colleagues in Learning and Organisational Development to establish Data learning and development frameworks.
• Lead the Performance and Impact team, providing effective line management, coaching and performance management.
• Develop partnerships with external organisations to drive funding and academic research opportunities.
• Promote and oversee outcomes-based innovation in service delivery, sharing knowledge and learning to help develop the skills and capability of teams.
• Reporting on performance and trends to senior stakeholders including XT and Board of Trustees when required.
• Scope, plan and deliver relevant projects to improve performance and impact across Rethink Mental Illness.

Qualifications

• University level qualification or significant experience in Research and/or Insight.
• Experience of developing and implementing data strategies or data frameworks.
• Knowledge of social value measurement and reporting.
• Experienced in service evaluation, ideally within mental health or not for profit sector.
• Experienced in managing projects and embedding change.
• Experience of applying both qualitative and quantitative research methods, data collection and analysis of data sets.
• Experience of establishing value-based relationships with external partners/suppliers.
• Experienced people manager, with the ability to flex style between directive and coaching.
• Excellent communication skills with the ability to engage and influence stakeholders at all levels.
• Organised and self-motivated with the ability to plan own work and that of their team effectively.
• Excellent communication skills, verbal and written.
• Skilled in the use and development of PowerBI and/or similar applications.

Requirements

• Experience within the public sector, housing, health, local government, charity, or regulated environments.
• Knowledge of social value, impact measurement, and evaluation methodologies.

Benefits

• Wellbeing support including EAP and mental health tools.
• Inclusive culture with active staff networks.
• Recognition & rewards through discounts and internal platforms.
• Generous leave – 25 days + bank holidays + your birthday off.
• Learning & development to support your growth.
• Family & financial support including pension and enhanced leave.
• Travel benefits like cycle-to-work and season ticket loans.
• Referral bonus up to £300.