[Hiring] Head of Partner Integrations @RedTech Recruitment Ltd.

Role Description

A rare opportunity for a Head of Partner Integrations to join a scaling API-first SaaS technology company in a highly strategic senior individual contributor role reporting directly to the CEO. This position sits at the intersection of enterprise integrations, strategic technical partnerships, AI-enabled operational tooling and customer onboarding, acting as the senior technical owner across the company’s integrations ecosystem.

This is not an operations, project management or customer success role. The company is specifically looking for a highly technical, hands-on integrations architect who can independently solve complex API and integration challenges in live customer and partner environments without relying on engineering escalation. You will operate as a senior technical peer to customers, partners and engineering teams alike, helping reduce the technical partner load currently carried by the CTO.

The environment is highly entrepreneurial and fast-moving, so they are particularly interested in candidates from startup, scale-up or early-stage SaaS backgrounds who are comfortable operating with high ownership and autonomy.

Location: Fully remote within the UK, with availability during UK business hours and occasional travel to London and Europe

Salary: £90,000 to £110,000 per annum + EMI options + benefits

Qualifications

• Strong commercial experience within a senior SaaS integrations, solutions architecture or technical partner-facing role
• Experience working within startup, scale-up or early-stage SaaS environments
• Experience operating as a senior individual contributor rather than purely as a people manager
• Strong hands-on technical troubleshooting capability across APIs and integrations
• Ability to independently diagnose and resolve integration issues without escalation to engineering teams
• Strong experience working directly from API documentation and technical specifications
• Strong knowledge of REST APIs, webhooks, OAuth, credential flows, sandbox vs production environments and accreditation processes
• Strong understanding of webhook architecture, including retries, idempotency, replay handling and error management
• Ability to confidently answer and reason through complex technical integration questions live in customer meetings without relying on internal engineering support
• Experience discussing authentication flows, payload structures, integration edge cases and rollout considerations directly with technical stakeholders
• Experience operating as a credible technical peer to external engineering and integrations teams
• Experience working closely with enterprise customers and strategic software partners simultaneously
• Commercial experience within integration-heavy SaaS ecosystems, such as payments, booking platforms, commerce infrastructure, POS systems, hospitality technology or similar environments, would be highly beneficial
• Hands-on experience using modern AI-assisted engineering tooling such as Claude, Claude Code, ChatGPT, Perplexity or similar platforms
• Experience improving prompts, evaluation sets, retrieval quality, AI guardrails or workflow automation processes
• Ability to produce clear, high-quality technical documentation for both technical and non-technical audiences
• Excellent organisational skills with a strong ownership mentality and follow-through
• Calm and credible communication style in senior customer-facing technical meetings
• Additional language skills, such as French or Spanish, would be advantageous

Requirements

• Act as the senior technical point of contact across the company’s strategic partner and enterprise customer ecosystem
• Lead technical discovery, onboarding and implementation discussions with software partners and enterprise customers
• Solve complex API and integration issues directly with customers and partners
• Independently troubleshoot integration edge cases, webhook behaviours, authentication flows and accreditation issues
• Own integrations from credential exchange and sandbox setup through to production rollout and accreditation
• Coordinate onboarding, webhook activation, rollout planning and integration milestones with partner engineering teams
• Operate as the primary technical owner during partner and enterprise customer meetings
• Reduce engineering interruption by resolving the vast majority of partner technical queries directly
• Improve and maintain internal AI tooling, automation workflows and operational AI processes
• Design and maintain AI guardrails, evaluation sets, operational standards and workflow reliability processes
• Produce and maintain partner-facing and internal technical documentation, including onboarding guides, troubleshooting materials and integration references
• Capture and structure partner and customer feedback into actionable product and engineering insights
• Work closely with engineering, operations and leadership teams to improve integration, scalability and operational efficiency
• Help shape the long-term self-service onboarding and partner enablement strategy

Benefits

• Opportunity to join a scaling SaaS technology company in a highly visible strategic role
• Direct reporting line to the CEO with significant ownership and autonomy
• Fully remote working with occasional international travel
• Opportunity to work in a highly entrepreneurial and fast-moving SaaS environment
• AI-native engineering and operational culture using modern AI-assisted tooling daily
• High-impact position with influence across product, engineering and customer operations
• EMI options alongside competitive salary and benefits
• Chance to shape and scale the company’s integrations function during a key period of growth

Applications

If you would like to apply for this unique Head of Partner Integrations opportunity, please send your CV via the relevant links!

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing [email protected].