[Hiring] Head of Internal Controls & Quality Management @Revolut Ltd

Role Description

Risk at Revolut operates across all functions, products, and regions to monitor front-line performance and ensure the business operates safely. They're among the first to be involved in new initiatives, from tech to customer support.

We're looking for a Head of Internal Controls & Quality Management to lead first-line risk and controls teams across Revolut Europe Bank. You'll be overseeing operational risk and quality of execution while ensuring our first-line defence remains airtight as we scale.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Building and scaling dedicated first-line risk, compliance, and control teams, establishing an automated end-to-end operational and compliance risk management system
• Owning the first-line Risk and Compliance function, ensuring products and processes satisfy relevant regulatory requirements throughout their lifecycle
• Owning the New Initiatives Approval Process and serving as Chair of the New Initiatives Committee to govern and sign off on operational changes and rollouts
• Defining, evolving, and enforcing first-line risk appetite across core product offerings to balance business growth with a highly controlled environment
• Designing a scalable internal control framework with standardised data, automated testing processes, and robust governance policies
• Collaborating with Product teams to embed automated preventative and detective controls directly into the product lifecycle
• Implementing continuous monitoring processes for business operations, developing automated alerts for control deficiencies, and executing swift remediation
• Driving consumer trust by deep-diving into complaints and support data to identify and eliminate systemic issues
• Maintaining regulatory engagement while fostering solid working relationships with second and third lines of defence
• Supporting Revolut Europe Bank objectives and leading strategic control planning processes

Qualifications

• 8+ years of experience managing operational risk, compliance risk, and internal controls within a high-growth fintech, retail bank, or complex matrix financial institution
• In-depth knowledge of European regulatory requirements, consumer protection frameworks, financial promotions rules, and product governance standards
• A solid understanding of governance and expertise working effectively with second and third lines of defence to clear regulatory hurdles
• Expertise in control implementation, continuous automated testing, RCSA management, and root-cause issue remediation
• The ability to transform processes from first principles, challenge pre-existing approaches, and build effective platforms
• Strategic planning skills to manage complex, cross-functional interdependencies and deliver exceptional compliance and resilience results
• Excellent communication skills with a clear and structured approach to explaining complex technical risks and control failures to executive stakeholders
• Impressive analytical and problem-solving skills to leverage data and spot control vulnerabilities before they impact the business
• Proven success in balancing thorough risk mitigation and strict control enforcement with rapid business execution

Compensation range

• Italy: €76,500 - €85,000 gross annually*
• Poland: PLN34,400 - PLN40,500 gross monthly*
• Lithuania: €6,600 - €7,400 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience.

Important notice for candidates

• Only apply through official Revolut channels.
• We don't use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive.
• Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
• We won't ask for payment or personal financial information during the hiring process.
• If anyone does ask you for this, it's a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice.