[Hiring] Head of Engineering Operations GPO @CNX

Role Description

The Head of Engineering Operations owns the operating system of the organisation at two levels:

• Engineering level: Running the full operational machinery of the iX Suite Engineering organisation (350+ FTE across five engineering pillars): cadence, program management, financial operations, workforce planning, vendor management, metrics, and communications.
• GPO level: Extending that operational discipline across the whole Global Product Organisation (470+ FTE): cross-pillar operating rhythm with Product, Design, Delivery, and Commercial counterparts; GPO-wide planning cycles; leadership and board-level reporting; and company-level transformation programs.

This is not a support role. It is a leadership seat that converts strategy into execution — the person who makes a large, fast-moving product organisation predictable, measurable, and efficient, and who gives the VP Engineering and GPO leadership the leverage to focus on product, technology, and customers.

Key Responsibilities

• Operating Rhythm & Governance:
  • Design and run the leadership operating cadence: leadership team meetings, 1:1 structures, skip-levels, operational reviews, OKR reviews, and All Hands.
  • Own the single source of truth for decisions, actions, and commitments across the leadership team; drive follow-through and accountability.
  • Choreograph annual and quarterly planning cycles (OKRs, roadmapping inputs, budget cycles) across Engineering and in alignment with GPO-wide planning.
• Program Management Office (PMO):
  • Build and lead the Engineering PMO: Technical Program Managers embedded in the product streams, plus cross-stream release and launch management.
  • Run the program office for company-level milestones and delivery gates, ensuring cross-stream and cross-pillar dependencies are visible, sequenced, and unblocked.
  • Own the weekly release train across all streams, coordinating with Product and Delivery counterparts.
• Financial Operations & EPM:
  • Own Engineering financial operations: budget planning, forecasting, actuals tracking, and cost allocation by product stream.
  • Own the Enterprise Performance Management (EPM) platform for Engineering and drive its adoption at GPO level.
  • Lead multi-million-dollar non-labour efficiency programs with clear savings tracking and CFO-grade reporting.
• Workforce & Headcount Planning:
  • Own headcount planning, location strategy inputs, and org data integrity for Engineering.
  • Run hiring pipeline operations in partnership with the embedded HR/Recruiting Partner.
  • Ensure new engineers are effectively onboarded into GPO tooling, processes, and culture.
  • Operationally support org design changes and restructuring programs.
• Reporting, Metrics & Executive Communication:
  • Produce the monthly leadership pack for the GVP and the recurring GPO/board-level reporting.
  • Own Engineering's contribution to the Weekly Business Review (WBR).
  • Own the Engineering metrics stack and the GPO operational scorecard.
  • Prepare executive materials for QBRs, board sessions, and cross-pillar governance forums.
• Vendor & Procurement Operations:
  • Manage the Engineering vendor portfolio: contract lifecycle, renewals, negotiations support, and spend governance.
  • Standardise vendor and procurement operations across GPO where mandated.
• Communications, Engagement, Culture & Growth:
  • Own the Engineering communications calendar and All Hands choreography.
  • Run engagement measurement and coordinate follow-up action plans with leadership.
  • Protect and scale culture rituals through periods of high change.
  • Champion the growth and learning agenda for engineering teams.
  • Support career development operations and extend the learning and development agenda to GPO level.
• GPO Cross-Pillar Operations:
  • Act as the operational counterpart to Product, Design, Delivery, and Commercial operations leads.
  • Own or co-own GPO-wide operational programs delegated by the GVP office.
  • Serve as escalation and coordination point for cross-pillar operational friction.
• Platform Engineering & Tooling:
  • Oversee the management and evolution of the engineering platform.
  • Ensure consistent adoption of Jira, Confluence, and GitHub standards across all engineering streams.
  • Coordinate with IT, Networking, and Security teams to keep platform operations running smoothly.
• Compliance, Security & IT Liaison:
  • Act as operations lead for security certification and compliance programmes.
  • Serve as the senior point of contact for GPO Engineering with Global Security, IT Infrastructure, and Networking.
  • Roll out the new IT operations model under the coordination of GPO Engineering.

Qualifications

• 12+ years of experience, including 5+ years leading Engineering Operations, Business Operations, PMO, or Chief of Staff functions in a software product organisation.
• Proven track record operating engineering organisations of 150–500 FTE, ideally multi-stream/multi-product and globally distributed.
• Strong financial fluency: opex and COGS management, budget cycles, cost allocation models, and hands-on experience with EPM/FP&A platforms.
• Demonstrated PMO leadership: program governance, release management, dependency management across large cross-functional programs.
• Experience running or operationally supporting significant organisational change.
• Executive-grade communication: able to produce board-ready materials and represent the organisation in senior forums.
• Comfortable in high-pressure, gate-driven environments.
• Fluent in English & Romanian; experience working across EMEA/US/India time zones.

Nice to Have

• Experience in AI/ML product organisations or CX/CCaaS/enterprise SaaS.
• Exposure to matrixed BPO/enterprise environments and cross-pillar operating models.
• Familiarity with engineering productivity and delivery metrics frameworks.

Competencies

• Systems thinking
• Operational rigour
• Executive presence
• Influence without authority
• Financial acumen
• Change leadership
• Discretion with sensitive information
• Low ego, high ownership

Company Description

Concentrix is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, religion, gender, sexual orientation, gender identity, national origin, disability, or age.