[Hiring] Head of Enablement @Aveni

Role Description

Do you love building something from scratch, and turning busy professionals into confident users of cutting-edge technology? We’re looking for a Head of Enablement to build and lead the function that educates thousands of users on Aveni Assist and Aveni Detect. Our clients buy Aveni for their advice and compliance teams and your job is to win them over with programmes that are engaging, scalable, and genuinely useful.

About the Role

This is a build role. Our user base has grown to thousands of users on Assist alone, and a single client can have 2,500 users to train. You’ll design how enablement works at Aveni - the processes, standards, tooling, and team structure - and maybe even launch an Aveni Certification across different user types.

Core Focus Allocation

• 60% Framework & Process: Process design, programme architecture, and training automation.
• 20% Team Leadership: Hiring, coaching, and scaling your enablement team.
• 20% Hands-On Delivery: High-impact in-person and online training execution if we hit capacity.

What You’ll Be Doing

• Enablement Strategy: Own enablement for Assist and Detect, defining what great looks like for each user type and customer segment.
• Aveni Certification: Design and launch programmes featuring LMS courses, quizzes, and digital badges aligned to our delivery model.
• Scalable Programmes: Build onboarding, new-joiner, refresher, and feature-launch training that reaches thousands of users with minimal manual effort.
• Blended Delivery: Run in-person and online training, delivering critical sessions yourself where it matters most or where we have hit capacity.
• Operating Model: Set the operational processes, scheduling rhythm, and quality expectations for the team.
• Measurement & Analytics: Track engagement, completion, adoption, and competency, using data to continuously improve outcomes.
• Team Leadership: Hire, coach, and grow a high-performing team.
• Cross-Functional Partnership: Work closely with Customer Success, Implementation, Product, and Sales.

Qualifications

• Proven experience building an enablement, training, or customer education function and establishing its operational model.
• Strong hands-on experience delivering training both in person and online.
• Experience designing programmes or certifications in an LMS for thousands of end users.
• Experience enabling the end users of enterprise client organisations at scale.
• Proven track record running customer-facing onboarding and adoption journeys.
• Quick-thinking, emotionally intelligent, customer-obsessed, and process-driven.

Nice to Have

• Experience with both high-touch and self-serve enablement models.
• Financial services, wealth management, or regulated industry experience.
• Background in automating customer training journeys.
• Scale-up or start-up experience.

Benefits

• Collaborative, innovative work environment with substantial career growth opportunities.
• 34 days holiday plus your birthday off (inclusive of bank holidays).
• Share options—we believe in shared success.
• Skills development and continuous learning support.
• Fully remote and flexible working options (remote, co-working spaces, or hybrid).
• Life insurance, income protection, and private healthcare.
• 24/7 Employee Assistance Programme (EAP) for emotional wellbeing.
• Cycle to Work scheme, pension match up to 5%, and exclusive retailer discounts.

Join Us in Making a Difference

At Aveni, we believe that diversity drives innovation. We’re committed to building a team that reflects the diverse communities we serve and creating an inclusive workplace where everyone feels valued and empowered to contribute their best work. We know that some people only apply when they meet 100% of the requirements, but we’d like to hear from you anyway. Apply now to join us on our mission to transform the financial services industry through AI.