[Hiring] Head of Customer Trust @Smartcat

Role Description

As a Head of QA at Smartcat, your mission is to be a company-wide centre of QA excellence, elevating our product quality to match that of top-tier tech companies. You will innovate testing strategies, enhance cross-department collaboration, and lead the QA team towards excellence, ensuring Smartcat exceeds customer expectations in reliability and user experience.

Outcomes

• Build a quality management system to reduce the number of production bugs by 50%.
• Collaborate with Engineering Directors to create an effective automated testing process, including end-to-end, unit, and API tests, and facilitate interaction with product teams.
• Develop a testing process with developers’ involvement to integrate testing into the development process and engage developers in quality maintenance.
• Define quality metrics and test strategies to develop testing procedures. Select metrics that guide test planning and strategy, assessing the testing process's efficiency and the effectiveness of test cases.
• Continuously implement AI-based QA approach.

Qualifications

• Have at least 10+ years of experience as a QA engineer, with 5+ years as QA lead of 5+ people.
• Established testing processes and supported them.
• Know and value standards of quality, software testing methodologies, and test design techniques.
• Have 5+ years of practical experience in test process automation with REST API and UI on any high-level programming language (C# is preferable).
• Know why and how to bring testing outside the boundaries of the QA team.
• Have experience with Selenium Webdriver, Git, and Allure. Knowledge of Docker and DevOps practices will be a considerable advantage.
• Ready to work in a dynamic atmosphere of a startup and not limit yourself to a simple following of instructions, but rather desire to bring something new to the table.
• Have no fear in making decisions and can provide results in set time frames.
• Will be an advantage: experience in hiring team members; capability to motivate, teach and help team members reach personal goals; practical experience in integrating automating testing processes.

Benefits

• Fully remote team with a global presence of 180+ enthusiastic people across 30 countries.
• Innovating the $50 Billion-old language translation industry with an AI-powered SaaS platform.
• High impact role enabling innovation and inclusion in organizations.
• Opportunity to transition from a post-Series B startup to a company exceeding $100M in ARR and $1B in valuation.

Company Description

Smartcat is building the future of work, where human expertise meets digital teammates to drive productivity gains for the world’s leading enterprises. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language.

Smartcat’s vision is to realize a world where there is equal access to innovations and ideas. We are backed by leading VC firms focusing on SaaS, marketplaces, and AI, and are growing at 150% YoY.