[Hiring] Head of CRM @iGaming Idol

Role Description

We are looking for a Head of CRM & Revenue Operations to take full ownership of the systems, data, and infrastructure that power our commercial engine.

• This is not a passive administrative role. You will ensure that every contact, every deal, every pipeline stage, and every integration is clean, accurate, and commercially useful.
• You will own the architecture that Marketing and Sales depend on to make decisions, run campaigns, and close revenue.
• This function has not been operating at the standard we need. Data quality has suffered, and the CRM has not been maintained with the discipline a growing commercial operation requires.
• You will report to the Commercial Director and work closely with Marketing, Sales, and senior leadership.
• You will have full authority over CRM architecture, data governance, and revenue operations processes.

Qualifications

• Deep, demonstrable HubSpot expertise. Expert-level.
• Proven experience owning CRM data integrity in a commercial environment.
• Experience building and maintaining revenue dashboards and attribution models.
• Strong understanding of B2B sales and marketing funnels.
• Experience managing integrations between CRM and external platforms.
• Track record of proactive problem-solving.
• Experience managing external contractors or vendors to a defined quality standard.
• Excellent prioritisation skills.

Requirements

• Conduct a full audit of the existing CRM: contact records, company associations, deal pipelines, properties, lifecycle stages, and integrations.
• Establish and enforce data hygiene standards: deduplication, enrichment, validation rules, and ongoing maintenance routines.
• Define and maintain lifecycle stage definitions across the full funnel.
• Build and maintain attribution modelling.
• Own deal pipeline architecture and stage definitions in coordination with the Sales Director.
• Build and maintain forecasting infrastructure.
• Build and maintain revenue dashboards.
• Create campaign performance reports.
• Own the marketing automation infrastructure within HubSpot.
• Manage any external CRM or data contractors.
• Document all CRM processes, data flows, and integration maps.

Benefits

• You will have full ownership and authority over the commercial infrastructure of a growing, ambitious company.
• You will work directly with the Commercial Director and senior leadership.
• You are joining at a moment of deliberate upgrade.
• The company is expanding into new verticals.
• You will be trusted and empowered.