[Hiring] Head of Content Quality Team @Social Discovery Group

Role Description

The Head of Content Quality Operations is responsible for ensuring the availability, quality, and safety of content across the platform, enabling sustainable business growth while maintaining an excellent customer experience. The role oversees the full content quality lifecycle—from content sufficiency and profile moderation to client protection and operational excellence—ensuring that departmental KPIs directly support the company's strategic and commercial objectives.

• Lead and develop the Content Quality Operations department, including Content Sufficiency, Profile Moderation, Client Protection, and Quality Compliance teams.
• Ensure sufficient volume and high quality of content across all markets.
• Drive continuous improvements in content quality, moderation accuracy, and customer protection processes.
• Own departmental KPIs, monitor performance, and implement initiatives to improve operational and business results.
• Optimize processes, increase automation, and improve operational efficiency.
• Partner with cross-functional stakeholders to align Content Quality Operations with company objectives.
• Develop managers and build a high-performing, accountable team culture.

Benefits

• REMOTE OPPORTUNITY to work full-time.
• The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment.
• Vacation: 28 calendar days per year.
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave.
• Bonuses up to $5000 for recommending successful applicants for positions in the company.
• 50% payment for professional training, international conferences, and meetings.
• Corporate discount for English lessons.
• Health benefits: If you are not eligible for corporate medical insurance, the company will compensate you with up to $1,000 gross per year per employee for self-purchase of health insurance or doctor's fees for yourself and close relatives (spouse, children).
• Workplace organization: The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In other locations, the company provides reimbursement of workplace costs up to $1000 gross once every 3 years.
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for merchandise, team building activities, massage certificates, etc.

Company Description

Social Discovery Group (SDG) is a group of social discovery companies that solve the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG's products redefine the way people interact and connect with one another. Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world. We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world. We're proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).