[Hiring] Head of Claims @Lyft

Role Description

We are seeking a visionary and operational leader to act as the "General Manager" for our Claims function. This is a dynamic leadership position at the intersection of risk operations, public policy, and corporate strategy, responsible for managing substantial auto liability and casualty exposures.

In this role, you will:

• Oversee our Third-Party Administrator (TPA) and carrier landscape.
• Drive aggressive cost-mitigation strategies.
• Position the Claims organization as the company’s "Early Warning System" for risk.
• Translate complex front-line claims data into actionable intelligence for Actuarial, Legal, and Legislative teams.

Key Responsibilities

• Claims Strategy & Execution:
  • Define and drive the comprehensive claims strategy for our rideshare operations and associated corporate programs.
  • Ensure end-to-end claim management execution aligns with the company’s broader financial objectives and risk tolerance.
• Complex Partner & TPA Landscape Management:
  • Architect and oversee the claims provider landscape.
  • Lead the vetting, selection, and integration of claims providers.
  • Set stringent Service Level Agreements (SLAs) and conduct rigorous audits.
  • Drive strict accountability to ensure external partners deliver on operational excellence.
• Severe Casualty & Litigation Management:
  • Provide direct oversight and strategic consultation on high-exposure, complex, and high-profile casualty claims.
  • Work with internal Legal counsel to craft winning litigation strategies.
  • Guide appropriate reserving practices and drive optimal resolutions.
• Predictive Analytics & "Early Warning" Identification:
  • Move the Claims function from reactive management to predictive intelligence.
  • Utilize data ecosystems and our Risk Management Information System (RMIS) to spot loss trends and detect fraud vectors early.
  • Provide decision-ready insights to Actuarial and executive leadership.
• Cross-Functional & Policy Advocacy:
  • Serve as a critical liaison between Claims, Product, Engineering, Safety, Legal, and Actuarial.
  • Translate operational data into compelling policy narratives.
• Team Leadership & Legacy Building:
  • Lead, mentor, and scale a multifaceted Claims organization.
  • Cultivate a highly engaged culture of continuous improvement and operational excellence.

Qualifications

• 15+ years of progressive leadership within Claims Operations, Risk Management, or Insurance Strategy.
• Deep proficiency in complex casualty litigation, reserving methodologies, and actuarial concepts.
• Extensive experience managing, auditing, and optimizing large-scale external carrier and TPA relationships.
• A proactive innovator experienced in collaborating with Product and Engineering teams.
• Exceptional executive presence with the business judgment needed to distill operational metrics into strategic narratives.
• 5+ years of senior management experience leading large, distributed operations.
• Bachelor’s degree required; JD, MBA, or advanced insurance designations are highly preferred.

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled.
• Mental health benefits.
• Family building benefits.
• Child care and pet benefits.
• 401(k) plan with company match to help save for your future.
• 12 observed holidays and discretionary paid time off for salaried team members; 15 days paid time off for hourly team members.
• 18 weeks of paid parental leave for biological, adoptive, and foster parents.
• Subsidized commuter benefits.
• Monthly Lyft credits and complimentary Lyft Pink membership.