[Hiring] HCV Program Supervisor @CVR ASSOCIATES INC

Role Description

CVR Associates is looking for an HCV Program Supervisor to lead a team of Housing Specialists and support staff. In this role, you'll combine people management with program oversight—ensuring exceptional customer service, compliance with HUD regulations, and smooth day-to-day operations. It’s a leadership role with real impact.

• Supervise and support HCV program staff, assigning caseloads and ensuring timely, accurate work
• Coach team members and provide hands-on training, especially in onboarding and policy updates
• Monitor performance and productivity using reporting tools and quality control reviews
• Troubleshoot complex cases, support escalations, and serve as a go-to resource for your team
• Oversee key functions like annual/interim recertifications, moves, HAP contracts, and lease enforcement
• Analyze reports, spot trends, and prepare regular updates for leadership
• Assist in implementing new policies and ensuring they’re understood across the team
• Maintain compliance with all relevant regulations and uphold the highest standards of service

Qualifications

• A bachelor’s degree in business, public administration, social work, or a related field
• 3+ years of supervisory or management experience (HCV or affordable housing preferred)
• A working knowledge of HUD’s HCV Program, including HQS and rent calculation
• Comfort balancing a high-volume workload while keeping your team focused and supported
• Confidence communicating with clients, landlords, property owners, and internal partners
• Excellent organizational and time management skills—you know how to plan and pivot
• Strong analytical skills and attention to detail, especially when reviewing casework
• Proficiency in Microsoft Office and a knack for learning housing or case management systems

Requirements

• HCV Occupancy and Rent Calculation Certification (or can obtain within 6 months)
• Experience working with housing software like YARDI or Rent Café
• Familiarity with performance metrics, quality control audits, and compliance tracking
• A track record of fostering collaboration, inclusion, and team growth

Benefits

• Purpose-driven work
• Respectful leadership
• Opportunity to shape the future of housing access