[Hiring] Guide/FOH Couple @Wild Dreams

Role Description

A remote Big 5 reserve in the Limpopo wilderness is seeking a couple to fill the roles of TRAILS GUIDE / APPRENTICE TRAILS GUIDE and FRONT OF HOUSE. This position suits a self-reliant couple who thrive in a true bush setting; one leads guests on foot with confidence and care, while the other hosts guests and keeps the front of house running smoothly.

Qualifications

• FGASA qualification (NQF 2 or NQF 4)
• Valid Trails Guide qualification with current backup trails (lead trails advantageous)
• Valid PDP and driver’s licence
• Valid First Aid certificate with a wilderness component
• Relevant firearm competency and registration
• Big 5 guiding experience
• Strong communication skills and a professional approach to guests
• Physically fit and comfortable in a remote bush environment
• Previous hospitality, front office or hosting experience (advantageous)
• Strong hosting and guest relations skills
• Excellent communication and customer service skills
• Computer literate with confident email correspondence
• Ability to multitask and stay composed under pressure
• Well-organised, professionally presented, with a positive attitude

Requirements

• Lead guided bush walks and walking safaris in line with safety protocols and reserve standards
• Assist with game drives when required
• Deliver engaging, informative and safety-focused guest experiences
• Interpret wildlife, ecology and tracking for guests
• Ensure guest safety at all times while on foot
• Assist with reserve management tasks, bush clearing and field maintenance
• Support lodge operations and guest hosting where needed
• Welcome and host guests with professionalism and warmth
• Oversee check-ins and check-outs
• Handle guest enquiries and requests with excellent service
• Ensure guests feel comfortable and well looked after throughout their stay
• Respond to emails and telephone calls promptly and professionally
• Coordinate with housekeeping and other departments
• Maintain records and daily reports

Benefits

• Couple’s position; live-in
• Trails Guide: R12,500 to R15,000 per month, depending on experience
• Front of House Host: R9,500 per month