[Hiring] GTM Engineer, Post-Sales @Hologram

Role Description

The GTM Engineer, Post-Sales, takes manual post-sale work (onboarding, billing, orders, renewals) and turns it into infrastructure: deleting what doesn't need to happen, automating what remains, and leaving behind a clean, reliable process. Alongside back-end automation work, this role will be customer-facing, with direct customer contact on issues like billing and onboarding.

What You'll Do:

• Automate contract-to-billing configuration, translating signed terms into correct billing setup validated before go-live.
• Own the onboarding activation tracker, driving each new customer through to live and billing correctly.
• Build billing reconciliation automation that flags discrepancies before customers see them, and own customer-facing resolution of disputes through to close.
• Build SIM order intake and logistics automation, taking Account Executives off the operational path.
• Build the renewal-admin engine: renewal calendar, auto-renewal comms, and Salesforce renewal-field hygiene, partnering with Revenue Operations.
• Extend the existing account health and expansion signal system, routing ready-to-action findings to Account Executives and closing the loop on execution.
• Own migration completion tracking and customer communication, partnering with Solutions on technical execution.
• Evaluate and integrate AI-powered tooling into the post-sale stack, separating what compounds impact from what adds noise.

Outcomes you will drive:

• Grow selling capacity: automated billing, onboarding, and order workflows free up AE time for new business, measured by time reclaimed and revenue capacity redirected.
• Raise billing accuracy: contract-to-billing automation, pre-go-live QA, and reconciliation systems keep invoices clean from the start, tracked against the monthly error rate.
• Accelerate onboarding: automated activation tracking and config QA get customers live and billing correctly faster, measured by time-to-activation and first-invoice accuracy.
• Build the renewal engine: an automated renewal calendar, comms, and CRM hygiene system that keeps every account renewal-ready, measured by renewal readiness.
• Grow expansion revenue: automated health scoring and signal detection surface opportunities to AEs before they're missed, measured by findings actioned and revenue recovered.

Qualifications

• 3+ years in GTM engineering, or automation-heavy operations within Revenue Operations, Sales, or Customer Success Ops.
• Demonstrated experience building automations, integrations, or AI workflows (Zapier-level minimum, Python or APIs a plus).
• Experience with Salesforce or a comparable CRM, with a real understanding of how systems-of-record hygiene affects downstream reporting.
• Experience with Gong or a comparable call-intelligence platform, including using it to reduce manual CRM data entry.
• Experience building automation around margin or pricing data, translating contract terms into leakage or uplift signals.
• Comfortable working in issue-tracking tools like Linear to track multi-week technical workstreams (e.g., migrations).
• Familiarity with modern AI tooling and a track record of applying it to real operational workflows, not just experimenting with it.
• Ability to handle customer-facing conversations on billing, onboarding, and order issues clearly and effectively.
• Has a bias toward elimination: questions whether the work is even necessary before building around it.

Benefits

• Competitive compensation: All employees receive equity at hire and given transparent salary and equity formulas across the team.
• Health & time off: Flexible health coverage (up to 100% employee, 95% dependents), unlimited PTO with 2 weeks mandatory, monthly mental health days, and 14 weeks paid parental leave.
• Remote work support: $1,000 hiring bonus plus $250/month WFH Stipend (taxable) to help support your home office, productivity, professional development, or coworking expenses.
• Financial security: Life and disability insurance fully covered, 401(k) plan (no match), and access to our Professional Development Fund after one year.