[Hiring] GPU Infrastructure NOC Engineer @Orion Placement

Role Description

• Monitor live GPU cluster health, power, cooling, networking, and infrastructure status across production deployments.
• Triage, troubleshoot, and resolve incidents while maintaining SLA requirements.
• Identify infrastructure issues early and take proactive action before they become customer-impacting incidents.
• Escalate appropriate issues to OEMs, data center operators, network providers, or other Tier 3 partners.
• Build and improve internal monitoring tools, scripts, and automation to reduce repetitive manual work.
• Use Python, Bash, or similar scripting tools to automate monitoring, triage, reporting, and operational workflows.
• Explore and implement AI-enabled workflows that improve NOC speed, accuracy, and efficiency.
• Create, maintain, and continuously improve technical runbooks and standard operating procedures.
• Participate in incident reviews and turn recurring problems into permanent tooling, process, or automation improvements.
• Track SLA and incident metrics and identify opportunities to improve reliability and response times.
• Communicate clearly and proactively with customers and internal stakeholders during incidents.
• Coordinate with data center operators, OEMs, network providers, and other third parties to resolve customer-impacting issues.
• Support a 24/7 rotating operations schedule, including nights, weekends, and other assigned shifts.

Qualifications

• 2+ years of experience in a NOC, network operations, infrastructure monitoring, or related technical operations environment.
• Direct experience supporting or monitoring GPU, HPC, AI infrastructure, or comparable high-performance computing environments.
• Hands-on Python or Bash scripting experience.
• Experience with infrastructure monitoring and alerting tools such as Datadog, Grafana, PagerDuty, or similar platforms.
• Strong troubleshooting and incident-response skills.
• Experience working with network, compute, storage, or data center infrastructure.
• Ability to understand technical issues quickly and communicate effectively during incidents.
• Demonstrated interest in automation, scripting, tool-building, and continuous operational improvement.
• Must be comfortable working rotating 24/7 shifts, including nights and weekends.
• Ability to work independently in a remote environment while collaborating effectively with global technical teams.
• Additional languages beyond English are a plus.

Requirements

• Must have 2+ years of NOC, network operations, or infrastructure monitoring experience.
• Hands-on GPU or HPC infrastructure experience.
• Python or Bash scripting experience.
• Candidates must be willing to work rotating 24/7 shifts, including nights and weekends.

Benefits

• Medical, dental, and vision insurance.
• 401(k).
• Paid maternity and paternity leave.
• Bonus and equity opportunities.
• Dental insurance.
• Paid time off.
• Retirement plan.
• Vision insurance.