[Hiring] Global Warranty Recovery Analyst @AGCO

Role Description

The primary focus of this role is to manage and administer the operational aspects of the Warranty Recovery enterprise that supports the Commercial Recovery teams. The incumbent will handle end-to-end engagement with suppliers for all activities related to Supplier Warranty Claim administration based on assigned global commodities. This includes the creation of supplier claims and managing their complete lifecycle through to final closure and payment reconciliation between AGCO and suppliers. The role requires the use of global warranty tools and systems to engage suppliers effectively. It also involves providing clear reporting and data to support aligned commercial warranty recovery teams. The position plays a key role in adhering to and enforcing global warranty recovery processes. Consistency across tools, activities, and reporting is essential to optimize warranty recovery outcomes. The focus is on building an efficient operational framework that enables the global warranty recovery strategy. The Recovery Analyst will work closely with Commercial Recovery teams to align actions and priorities. Collaboration includes supplier strategy, escalation management, reporting, and KPI tracking. Emphasis is placed on improving functional efficiency and turnaround times.

• Manage end-to-end warranty recovery claim lifecycle, including claim review, batching, submission to suppliers, investigation, and timely closure.
• Drive supplier communication and follow-ups by handling responses, resolving queries, addressing non-responsiveness, and supporting escalation processes.
• Ensure system accuracy and efficiency by maintaining data integrity, resolving exceptions, setting up automation/escalation rules, and updating learning rules in APEX.
• Oversee payment and reconciliation processes, including posting credit/debit notes, tracking outstanding payments, and coordinating with finance/accounting to resolve discrepancies.
• Support commercial and negotiation activities by providing data insights, supplier performance analysis, and detailed case studies for escalations and decision-making.

Qualifications

• 3 years’ experience in Durable Goods, Heavy Equipment and/or Agriculture industry with Commercial Negotiations skills.
• Experience in successfully interfacing within a large Global enterprise across multiple support sites and functions.
• Strong business acumen.
• High competency in electronic business systems and tools.
• Persistence to follow tasks to completion.

Benefits

• GLOBAL DIVERSITY – Diversity means many things to us, different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us unique!
• ENTERPRISING SPIRIT - Every role adds value. We're committed to helping you develop and grow to realize your potential.
• POSITIVE IMPACT – Make it personal and help us feed the world.
• INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence – and work alongside teams of people worldwide who share your enthusiasm.
• MAKE THE MOST OF YOU – Benefits include health care and wellness plans and flexible and virtual work options.

Company Description

AGCO is proud to be an Equal Opportunity Employer.