[Hiring] Global Manager of HSEQ @Omnidian

Role Description

The Global Manager of HSEQ is the primary architect and leader of our health, safety, environment, and service quality strategy across all operational regions, currently including the US and Australia, with a focus on building a scalable framework for future global expansion (Europe and the Americas). You are responsible for developing and operationalizing a proactive safety culture and rigorous workmanship quality standards for both our internal Direct Technicians and our extensive network of Field Service Partners (FSPs). This role ensures that every service call is executed safely, the technical repair is highly effective on the first visit, and the customer experience is outstanding—balancing local regulatory compliance with a high-standard global HSEQ baseline.

What You'll Do

• Global HSEQ Program Ownership: Develop, implement, and maintain a unified Health, Safety, Environment, and Quality program that covers worker safety, job site practices, PPE, and environmental considerations across multiple international jurisdictions.
• Workmanship & Repair Quality Standards: Establish clear, standardized technical requirements for solar and storage repairs. Develop and implement post-repair validation processes to ensure all work is structurally sound, electrically compliant, and addresses the root cause of the system failure.
• Customer Experience & Service Delivery: Define and champion professional conduct, communication, and onsite behavior standards for technicians representing our brand. Audit and improve customer touchpoints to ensure a seamless, high-satisfaction field service experience.
• Direct Technician & Partner Governance: Establish clear safety and quality requirements, including "Stop-Work Authority" and "Quality Correction" protocols for both internal employees and third-party contractors.
• Regulatory & Code Compliance: Ensure all field activities and workmanship meet or exceed local building codes, electrical standards, and national regulations (e.g., OSHA and NEC in the US, Safe Work Australia, AS/NZS 3000, and equivalent European/Latin American standards).
• Documentation & Audit Readiness: Maintain a centralized, audit-ready library of all HSE policies, Quality Assurance (QA) checklists, SOPs, and technical repair instructions. Support the review of client Master Service Agreements (MSAs), safety exhibits, and quality SLAs.
• Incident & Workmanship Escalation Response: Serve as the global point of contact for safety incidents and major quality/workmanship failures. Lead root-cause analysis (RCA) on field failures, coordinate corrective and preventive actions (CAPA), and implement updates to prevent repeat issues.
• Data-Driven Performance Management: Develop, track, and report on global safety and quality metrics (e.g., leading/lagging safety indicators, First-Time Fix Rate, dispatch callbacks, and customer satisfaction/NPS). Use these data insights to shift the organization from reactive troubleshooting to preventive risk and quality management.
• Stakeholder Collaboration: Partner cross-functionally with Legal, Operations, Partner Management, and Client Success to seamlessly integrate safety and quality metrics into day-to-day operations and service delivery workflows.

Qualifications

• 5+ years of leadership experience in HSEQ, HSSE, or Quality Assurance/Operations within solar, electrical, construction, or highly technical field service environments.
• Proven experience developing and implementing Quality Assurance (QA) programs, workmanship standards, and training mechanisms for distributed field forces.
• Strong working knowledge of US electrical codes/OSHA standards and a demonstrated ability to learn, apply, and audit international regulatory frameworks (e.g., Australia).
• Experience conducting root-cause analysis (RCA) for both safety incidents and complex technical/workmanship failures.
• Strong experience using Field Service Management (FSM) data to build dashboards and report on performance trends (like callbacks and compliance scores) to executive leadership.

Experience That’s a Plus

• Continuous Improvement Certification: Lean, Six Sigma (Green/Black Belt), or ISO 9001 Quality Management System training.
• Experience scaling HSEQ frameworks as an organization grows from a single-country footprint to a global multi-market service provider.
• Deep understanding of residential and commercial PV systems, inverter troubleshooting, and energy storage systems.
• Experience managing and scoring quality, SLAs, and safety compliance across a large third-party partner network.

Benefits

• Outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year.
• 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years.
• Competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee.
• Company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture.
• Affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.
• Opportunities for growth and mentorship within the company.