[Hiring] Global COO - Professional Services & Software @PSC Biotech

Role Description

The Global COO - Professional Services & Software is a senior executive responsible for setting and executing the global vision, strategy, and service delivery model for the company’s Professional Services and Software business. This role ensures services are aligned with client business objectives, regulatory expectations, and industry best practices while delivering scalable, high-quality, and commercially successful outcomes across global markets.

• Establish the overall vision, strategy, and service delivery model for Professional Services and Software.
• Ensure services are aligned with client business objectives, regulatory requirements, and industry best practices.
• Translate strategy into executable initiatives with measurable outcomes.
• Define and maintain governance structures, decision-making authority, and escalation pathways.
• Establish global delivery standards, KPIs, and performance management frameworks.
• Ensure consistent service delivery and accountability across regions.
• Identify and mentor executive sponsors for key client engagements.
• Build and maintain long-term strategic client relationships.
• Gather regular client feedback and drive continuous improvement.
• Manage CEO-level expectations, communications, and issue resolution for major programs and accounts.
• Lead executive-level escalations while protecting business outcomes and reputation.
• Provide guidance or direct leadership on contract negotiations depending on deal size and risk.
• Ensure strategic scope alignment, commercial viability, and delivery feasibility.
• Provide executive oversight of global programs, projects, and service portfolios.
• Ensure delivery quality, regulatory compliance, and risk management across all engagements.
• Travel globally as required to govern and lead critical initiatives.
• Own P&L responsibility for Global Professional Services Operations.
• Approve pricing strategies, utilization models, and resource plans.
• Oversee forecasting, revenue recognition, and financial risk management.
• Define market positioning and the Professional Services & Software offerings roadmap.
• Identify opportunities for service expansion, innovation, and strategic partnerships.
• Provide guidance and direction to Regional Managing Directors.
• Support regional teams to deliver expectations related to revenue, delivery, and people & culture.

Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, Life Sciences, or a related field required.
• Master’s degree (MBA, MS, or equivalent) is strongly preferred.
• Minimum of 12–15 years of progressive leadership experience in Professional Services, Software, or regulated consulting environments.
• Proven experience leading global service organizations with P&L responsibility.
• Strong background in contract governance, commercial negotiations, and service delivery management.
• Experience operating in regulated industries and managing complex, multi-region programs.
• Demonstrated success building high-performing leadership teams and succession pipelines.

Benefits

• Equal Opportunity Employment Statement
• PSC Biotech is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment.
• Consistent with this commitment, our policy is to comply with all applicable federal, state and local laws concerning employment discrimination.
• The company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment.
• Employment decisions will be made without regard to an applicant’s, employee’s, or intern’s actual or perceived: race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other status protected by law.