[Hiring] Gift Services Manager @Wisconsin Foundation and Alumni Association

Role Description

The Gift Services Manager oversees the gift processing functions for specified channels, including staff supervision, gift entry, and gift-related communications.

• Oversee the end-to-end gift management of assigned gift channels, including batch preparation, gift entry, gift handling and deposits, batch review and reconciliation.
• Monitor workload and staff assignment to ensure gifts are entered in a timely way.
• Perform quality checks to ensure gifts are entered accurately, to WFAA and industry standards.
• Serve as subject matter expert for assigned gift channels.
• Develop and maintain documentation for assigned gift channels.
• Oversee refunds and chargebacks for assigned channels. Perform gift adjustments as needed.
• Manage vendor relationships for assigned channels, such as lockbox vendor, credit card vendors, and mail houses.
• Create appeals, benefits and reviews reply devices for channel.
• Maintain expertise on industry best practices for Gift Processing.
• Contribute to team strategy.
• Manage a team of Gift Processing Analysts.
• Provide leadership, supervision, mentoring and development to team.
• As needed, lead recruitment for new team members.
• Conduct onboarding and ongoing training on assigned gift channels.
• Establish staff assignments and accountabilities.
• Foster a positive team environment and culture, optimizing team performance, satisfaction and retention.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years’ gift processing experience, or equivalent in business operations, customer service or data management roles.
• Previous supervisory or team lead experience.
• Solid knowledge of accounting principles and/or information systems.
• Advanced MS Office experience, specifically advanced knowledge of Excel.
• Experience with query and reporting.
• Experience in customer/constituent relationship management (CRM) software such as Salesforce CRM.

Requirements

• Non-profit fundraising experience and knowledge of non-profit fiscal policies, procedures, rules and regulations.
• Previous supervisory experience.

Benefits

• Competitive pay.
• Outstanding benefits program, including a generous 10% 401k contribution after just one year of service!