[Hiring] Genesys Cloud Support Specialist @Emapta

Role Description

Technical challenges create opportunities to become a stronger specialist. Grow as a Genesys Cloud Support Specialist, supporting enterprise communications that help teams serve customers efficiently and maintain operations. Benefit from exposure to complex cloud environments and experienced technology professionals.

Qualifications

• 5-8 years of relevant experience, preferably including at least 2 years of hands-on Genesys Cloud CX support; direct Genesys support or implementation experience strongly preferred.
• Some post-secondary education required; an associate degree or higher in Information Technology, Computer Science, or a related field preferred.
• Genesys Cloud CX certification, such as Genesys Cloud CX Administrator or equivalent, highly preferred; equivalent proficiency demonstrated through work experience or documented training also considered.
• 6-12 months of call center, customer service, or help desk experience preferred, or an equivalent combination of education and experience.

Requirements

• Demonstrated proficiency in Genesys Cloud CX, including Architect inbound call, chat, email, and bot flows; queue, user, and agent administration; data actions; integrations; and analytics and reporting.
• Working knowledge of Windows environments, Microsoft Office, and SIP/telephony fundamentals.
• Familiarity with CRM platforms such as Salesforce and ServiceNow, REST APIs, and data action concepts an advantage.
• Networking knowledge, including VoIP, SIP trunking, and cloud-based contact center infrastructure, preferred.
• Experience with additional UCaaS/CCaaS platforms, such as RingCentral, Zoom Phone/Contact Center, or Five9, an advantage but not required.

Benefits

• Day 1 HMO coverage with free dependent.
• Competitive Salary Package.
• Night differential pay to maximize your earnings.
• Fixed weekends off.
• Permanent WFH arrangement.
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure).
• Unlimited upskilling through Emapta Academy courses.
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!).
• Unlimited opportunities for employee referral incentives across the organization.
• Standard government and Emapta benefits.
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash).
• Fun engagement activities for employees.
• Mentorship and exposure to global leaders and teams.
• Career growth opportunities.
• Diverse and supportive work environment.