[Hiring] General Admin Assistant @24x7 Direct

Role Description

This is a remote position for Philippine-based Filipino applicants. An amazing opportunity to work with a dynamic Australian Company as an experienced, vibrant, and highly motivated General Admin Virtual Assistant. Reporting to the Director and working with direction from the team, you will be a self-starting, highly organised, and experienced Virtual Assistant. Candidates must have an incredible eye for detail and be efficient with data entry – you will have an eye for detail and understand the importance of quality assurance within your role.

Core Responsibilities

• Client Communication & Intake
  • Answer incoming calls and manage client enquiries professionally
  • Act as the first point of contact for clients and stakeholders
  • Manage client onboarding from initial contact through to engagement
  • Schedule appointments and coordinate intake workflows
  • Send costs agreements, disclosure statements, and onboarding documents
  • Follow up on unsigned agreements and outstanding client queries
• Administrative & Systems Management
  • Manage CRM data entry, updates, and pipeline tracking
  • Maintain accurate client records, contact databases, and task lists
  • Update matter files, notes, deadlines, and documentation in Smokeball or similar systems
  • Prepare correspondence, letters, and documents using templates
  • Handle general inbox triage and administrative support tasks
• Diary & Coordination
  • Manage calendars for Directors and senior staff
  • Schedule client meetings, internal appointments, and external stakeholders
• Referral Network & Business Development Support
  • Build and maintain relationships with referral partners including lawyers, accountants, HR managers, recruiters, and businesses
• Billing & Accounts Support
  • Issue client invoices accurately and on time
• Reputation Management
  • Implement processes to request Google reviews from satisfied clients
  • Send follow-up email templates to encourage reviews
• General Administrative Support
  • Support ad hoc administrative tasks as required
• EMAIL MARKETING (if required)
  • Manage email subscriber lists

Qualifications

• Minimum 2 years of general admin experience
• Excellent communication skills, both verbal and written (Client-facing Role)
• Proactive, results-driven, and efficient
• Highly organised and process-oriented
• Experience in data entry, document creation, and general admin within a related industry (+)
• Microsoft Office (Word, Excel, and PowerPoint)
• Experience in using various software, including CRM, softphone, and any legal practice management software is a PLUS
• Strong task and time management skills
• Excellent customer service skills
• Great attention to detail

Requirements

• Discipline and commitment to set working hours (strict shift times, not flexible)
• Use of time tracking software during work hours
• Active participation in team and client calls with your camera ON
• Consistent availability and responsiveness throughout your shift
• Treating this as a long-term, full-time job—not a side gig or freelance task

Benefits

• Monthly Salary: PHP 35,000
• Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
• You will be paid extra for overtime and Philippines public holidays
• Probation: 6 months and after Probation 10 days annual leave credits
• 5 days of sick leave
• HMO offered after 6-month probation
• 13th Month Pay after 30 days
• Annual Salary Review
• Laptop provided after 30 days
• Permanent work-from-home role. You will have to use your own internet.
• SHIFT TIMES: 7AM to 4PM Philippine time, Monday to Friday