[Hiring] Garnishment Support Advisor @OneSource Virtual

Role Description

The Garnishment Support Advisor is the expert-level support role within the Garnishment Center of Excellence (COE). This position provides advanced technical, regulatory, and operational guidance to both internal teams and external customers. The Advisor owns complex escalations, agency coordination, onboarding audits, regulatory reporting, and specialized billable services that fall outside the standard production workflow.

Responsibilities

• Manage high-priority and sensitive escalations (judgments, show cause notices, hearing demands, court-ordered corrections), coordinating across agencies, courts, Legal, Accounting, Customer Support, and Garnishment Specialists to drive resolution.
• Serve as the escalation SME for complex or ambiguous garnishment scenarios, providing technical and regulatory guidance to Specialists and Processors.
• Act as the dedicated operational liaison during customer onboarding, offboarding, acquisitions, and business changes, including entering or uploading garnishment orders and correcting customer-created orders within the appropriate billing structure.
• Conduct onboarding audits for accuracy, completeness, and proper configuration; provide early-cycle guidance to new Workday customers to prevent downstream errors.
• Own EIWO enrollment and unenrollment throughout the customer lifecycle and manage lump sum reporting for support orders.
• Own the end-to-end lifecycle of Deduct and Hold (D&H) audits and stale-dated check audits, including agency validation and initiating reissue or refund workflows.
• Ensure compliance with state and federal regulations across all reporting activities, including weekly Minnesota Levy reporting (data validation and agency submission).
• Track audit findings to identify systemic issues and drive process improvements across Garnishment Operations.
• Maintain detailed records and deliver clear customer-facing audit summaries.
• Support root-cause analysis efforts and contribute to internal documentation, playbooks, SOPs, and Knowledge Library content.
• Provide troubleshooting support for advanced Workday configuration issues and participate in continuous improvement initiatives.

Qualifications

• High School diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 3 years of experience in garnishment operations, payroll services, or agency coordination.
• Strong knowledge of garnishment regulations and order lifecycles.
• Experience with Workday or similar HCM/payroll systems.
• Proficient use of Microsoft Office including Excel, Outlook, and Word.
• 5+ years of experience in garnishment operations for Level 2 and Level 3 consideration (preferred).
• Experience with Workday configuration and testing (preferred).
• Prior experience in compliance, agency relations, or audit management (preferred).
• Familiarity with Salesforce, EIWO portals, and state agency reporting systems (preferred).
• Experience supporting complex customers, escalations, or regulatory workflows (preferred).

Benefits

• Encouragement to learn and share ideas.
• Reward for innovative thinking, fresh perspectives, creative collaboration, and hard work.
• Values-based culture, upward mobility, and professional development opportunities.