[Hiring] Gaming Moderator @Social Element

Role Description

We are looking for a Gaming Moderator for Italian on a globally recognised gaming brand. Gaming Moderators keep users' gaming experience safe, enjoyable, and inclusive, ensuring players of all ages feel comfortable and confident when using our client’s gaming platforms.

• Ensure all user-generated content is free of illegal, hate speech, and harmful content.
• Make strong judgement calls in ‘policy grey areas’ to keep the community harm-free.
• Work through high volumes of content while safeguarding the community.
• Build a secure and protected gaming environment for all gamers.
• Maintain brand reputation and community safety.

What You’ll Do:

• Review reported content in Italian and English, including comments, chats, graphic images, videos, and audio files.
• Decide if user-generated content has broken community policies based on moderation guidelines.
• Escalate harmful content to ensure user and brand protection.
• Moderate in accordance with Social Element and client-specific guidelines.
• Stay updated with notifications of any new changes in guidelines or systems.
• Carry out moderation and training according to the project schedule.
• Be resilient when reviewing unexpected, highly sensitive, or challenging content.
• Inform Supervisors or project management of any technical or content issues.

Working Hours

• Approx. 30 hours per week, Wednesday - Sunday, 12am-10am UK time.
• Must be available throughout August for increased hours.

Qualifications

• Excellent Italian and English language skills with outstanding reading abilities.
• Experience in moderation, community management, or a strong familiarity with gaming.
• Knowledgeable in navigating various social platforms (TikTok, Twitch, Discord, Facebook, Instagram, etc.).
• Comfortable using a variety of technologies, apps, and online/cloud platforms.
• Self-disciplined in managing time while working remotely.

Requirements

• Operating system: Windows 11 / MAC OS X version 14 (Sonoma) or higher with Admin credentials.
• At least 8GB RAM (16GB recommended).
• Secure home-based broadband Internet connection (minimum 20 Mbps download and 1 Mbps upload; 50 Mbps download and 5 Mbps upload recommended).
• 40 GB available HDD (SSD recommended).
• A Webcam and headset.
• Android or iOS device for 2FA.
• Touchscreen monitor without a keyboard and mouse is not allowed.

Benefits

• Work remotely with flexible hours.
• Be part of a dynamic and inclusive team.

The Hiring Process

• Online Assessment.
• Behavioural interview with a Talent Team Member.

Social Element Values

• Bring the joy: Radiate energy and create an uplifting atmosphere.
• Trusted Pioneers: Driven by curiosity and leading with innovative ideas.
• Everyone’s welcome: Create an inclusive and respectful environment.
• We’ve got you: Professional, reliable, and smart problem-solvers.
• Genuine humans: Compassionate, honest, and real.

How To Apply

Simply upload your CV/resume and a cover letter (or a link to your cover letter video if you prefer). Make sure to include the following details in your cover letter/video:

• Details of your personal/professional experience related to this work.
• Why you are interested in being part of our team at Social Element.

We are excited to receive your application!