[Hiring] Gaming Content Moderator @Social Element

Role Description

We are looking for a Spanish Speaking Moderator to join our team at Social Element. Our mission is to keep users' gaming experience safe, enjoyable, and inclusive.

• Ensure user-generated content is free of illegal, hate speech, and harmful content.
• Make strong judgement calls in ‘policy grey areas’ to maintain community safety.
• Review reported content including comments, chats, graphic images, videos, and audio files.
• Moderate content according to Social Element and client-specific guidelines.
• Stay updated with changes in guidelines and systems.
• Escalate harmful content as per official processes (e.g., child safety, bomb threats).
• Inform Supervisors or project management of technical issues or client feedback.

Qualifications

• Excellent Spanish and English language skills.
• Ability to work accurately under time pressure within SLA driven workflows.
• Background experience in moderation, community management, or gaming.
• Strong understanding of social media platforms (e.g., TikTok, Twitch, Discord).
• Comfortable using various technologies, apps, and online platforms.
• Self-disciplined and able to manage time effectively while working remotely.

Requirements

• Operating system: Windows 10 64bits or higher / MAC OS X version 13 (Ventura) or higher.
• Processor: i5 8th generation or faster 64-bit (x64).
• RAM: At least 8GB (16GB recommended).
• Internet speed: 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload recommended).
• Storage: 40 GB available HDD (SSD recommended).
• Equipment: A webcam and headset, Android or iOS device for 2FA.
• Chromebook, Linux, and Cloud VMs are not supported.

Benefits

• Flexible working hours across weekdays and weekends.
• Opportunity to work approximately 30 hours per week.

Company Description

Founded 22 years ago, Social Element is a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.