[Hiring] Gainsight Architect @Rootshell Enterprise Technologies

Role Description

Design, architect, and implement end-to-end Gainsight solutions aligned with business objectives and Customer Success strategies.

• Configure Gainsight modules, including Cockpit, Timeline, Success Plans, Journey Orchestrator, and Customer Success workflows.
• Develop and maintain customer health scores, scoring models, risk indicators, and customer segmentation strategies.
• Design product adoption tracking, customer engagement metrics, renewal management, and churn prevention workflows.
• Build and optimize dashboards, reports, and analytics to provide actionable insights into customer health, retention, and business performance.
• Design and implement integrations between Gainsight and CRM platforms such as Salesforce, product usage systems, and other enterprise applications.
• Collaborate with Customer Success, Sales, Product, and IT teams to gather requirements and translate business needs into technical solutions.
• Lead Gainsight configuration, data management, solution optimization, troubleshooting, and best practices to improve customer experience, adoption, retention, and revenue growth.

Company Description

Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US.