[Hiring] Functional Consultant - Microsoft D365 @TTEC Digital

Role Description

We are seeking an experienced and highly skilled Dynamics 365 & Power Platform Technical Consultant with a focus on the digital contact centre platform and customer experience (CX) solutions. The ideal candidate will have a deep understanding of Dynamics 365 and Power Platform, excellent presentation and communication skills, and a strong background in customer-facing roles.

What you will be doing:

• Client engagement:
  • Identifies additional opportunities within existing clients, and is proactive about escalating those to sales and leadership counterparts.
  • Demonstrates a capacity for fostering trust and an atmosphere of partnership with clients.
  • Effectively consults client stakeholders on functional approaches, alternatives and risks, and best practices.
  • Has excellent written, verbal, and visual communication skills.
  • Is able to present to clients in a business-focused, impactful, and persuasive manner.
• Project delivery:
  • Leads small-scale functional requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients.
  • Decomposes small-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks.
  • Professionally delegates technical tasks to other team members for projects of small scale and low complexity.
  • Has led two or more successful projects.
  • Identifies problems independently and demonstrates proactive ownership of their solution, and vets and evaluates others’ proposed solutions.
  • Demonstrates a track record of contributing to successful project delivery.
  • Demonstrates an ability to monitor other consultants’ completion of tasks, to help other consultants eliminate or work around impediments, and to identify additional work for others.

Qualifications

• Ability to write simple data queries and/or low-code routines.
• 2+ years of experience with Agile delivery (preferred).
• 5+ years’ experience delivering and 1+ years’ experience leading two or more of the following types (or comparable) of projects:
  • Implementing, configuring and customizing Microsoft D365 including but not limited to configuring forms, views, dashboards, workflows, business rules, solutions, etc.
  • Implementing, configuring and customizing Power Platform including but not limited to Power Automate, Power BI, PowerApps.
  • Upgrading/migrating CRM on-premise to D365 Sales.
  • Implementing Microsoft Dynamics CRM or D365 Sales.
  • Implementing D365 Marketing, Customer Service, Field Service, Portals, or Customer Insights.
  • Migrating data and/or implementing integrations to and from D365.
• Ability to identify whether a routine of medium complexity should be implemented via a no-code solution or via a software development effort.
• Two or more Microsoft D365 certifications.
• A constant learner, and is proactive and passionate about seeking out educational opportunities, achieving certifications, following market trends, and overall self-improvement.

Requirements

• Consistently maintains or exceeds target utilization, and is proactive about seeking consulting opportunities to maximize his/her utilization.

Competencies and behaviors

• Has the following attributes:
  • Strong interpersonal skills.
  • High energy and enthusiasm.
  • Integrity, honesty, and humility.
  • Results-orientation.
  • Self-motivation.
  • Capability to deal effectively with difficult situations.
• Is able to:
  • Work independently and as part of a team.
  • Work with diverse cultures, corporate environments, and personality types.
  • Maintain a positive attitude.
  • Work on multiple projects, and prioritize and perform tasks in a customer-friendly manner while utilizing time and resources efficiently and effectively.
  • Be proficient with Microsoft Office products.