Functional Consultant - Microsoft D365 @TTEC Digital
All Others
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago

[Hiring] Functional Consultant - Microsoft D365 @TTEC Digital

2d ago - TTEC Digital is hiring a remote Functional Consultant - Microsoft D365. 💸 Salary: unspecified 📍Location: EMEA

Role Description

We are seeking an experienced and highly skilled Dynamics 365 & Power Platform Technical Consultant with a focus on the digital contact centre platform and customer experience (CX) solutions. The ideal candidate will have a deep understanding of Dynamics 365 and Power Platform, excellent presentation and communication skills, and a strong background in customer-facing roles.

What you will be doing:

  • Client engagement:
    • Identifies additional opportunities within existing clients, and is proactive about escalating those to sales and leadership counterparts.
    • Demonstrates a capacity for fostering trust and an atmosphere of partnership with clients.
    • Effectively consults client stakeholders on functional approaches, alternatives and risks, and best practices.
    • Has excellent written, verbal, and visual communication skills.
    • Is able to present to clients in a business-focused, impactful, and persuasive manner.
  • Project delivery:
    • Leads small-scale functional requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients.
    • Decomposes small-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks.
    • Professionally delegates technical tasks to other team members for projects of small scale and low complexity.
    • Has led two or more successful projects.
    • Identifies problems independently and demonstrates proactive ownership of their solution, and vets and evaluates others’ proposed solutions.
    • Demonstrates a track record of contributing to successful project delivery.
    • Demonstrates an ability to monitor other consultants’ completion of tasks, to help other consultants eliminate or work around impediments, and to identify additional work for others.

Qualifications

  • Ability to write simple data queries and/or low-code routines.
  • 2+ years of experience with Agile delivery (preferred).
  • 5+ years’ experience delivering and 1+ years’ experience leading two or more of the following types (or comparable) of projects:
    • Implementing, configuring and customizing Microsoft D365 including but not limited to configuring forms, views, dashboards, workflows, business rules, solutions, etc.
    • Implementing, configuring and customizing Power Platform including but not limited to Power Automate, Power BI, PowerApps.
    • Upgrading/migrating CRM on-premise to D365 Sales.
    • Implementing Microsoft Dynamics CRM or D365 Sales.
    • Implementing D365 Marketing, Customer Service, Field Service, Portals, or Customer Insights.
    • Migrating data and/or implementing integrations to and from D365.
  • Ability to identify whether a routine of medium complexity should be implemented via a no-code solution or via a software development effort.
  • Two or more Microsoft D365 certifications.
  • A constant learner, and is proactive and passionate about seeking out educational opportunities, achieving certifications, following market trends, and overall self-improvement.

Requirements

  • Consistently maintains or exceeds target utilization, and is proactive about seeking consulting opportunities to maximize his/her utilization.

Competencies and behaviors

  • Has the following attributes:
    • Strong interpersonal skills.
    • High energy and enthusiasm.
    • Integrity, honesty, and humility.
    • Results-orientation.
    • Self-motivation.
    • Capability to deal effectively with difficult situations.
  • Is able to:
    • Work independently and as part of a team.
    • Work with diverse cultures, corporate environments, and personality types.
    • Maintain a positive attitude.
    • Work on multiple projects, and prioritize and perform tasks in a customer-friendly manner while utilizing time and resources efficiently and effectively.
    • Be proficient with Microsoft Office products.
Before You Apply
remote Be aware of the location restriction for this remote position: EMEA
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Functional Consultant - Microsoft D365 @TTEC Digital
All Others
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago
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remote Be aware of the location restriction for this remote position: EMEA
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Application Denied
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