[Hiring] Fulfillment Specialist @Verkada

Role Description

The Verkada Team is seeking a Fulfillment Specialist to join our Fulfillment team remotely! We are looking for a self-starter to support our global Operations and Sales teams. This opportunity requires an experienced individual with excellent problem-solving abilities, high attention to detail, and a can-do attitude!

What You'll Do

• Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
• Process incoming orders, validate purchase order contents are accurate, and engage with our warehouses to ensure timely dispatch.
• Process incoming returns from our customers and the warehouse, including receiving, categorizing, and initiating the refurbishment process.
• Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations, and exceptions.
• Collaborate with Finance on various returns/orders issues.
• Take on other projects and tasks to help support Verkada operations.
• Own the LTL Workflow by independently scheduling freight carriers, managing complex logistics, and mastering essential documentation like BOLs and SLIs.
• Protect daily shipping deadlines by proactively pivoting between tracks on your own to ensure all daily operational deadlines are met.
• Abide by team PTO blackout dates: last 3 days of the month and last 7 calendar days before end of quarter.

Qualifications

• +2 years minimum experience in a call center setting.
• +2 years minimum experience in logistics coordination, with a heavy emphasis on domestic LTL/freight scheduling and documentation (BOLs).
• Email handling and order entry experience in a high volume environment.
• Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required.
• Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and the ability to manage time effectively.
• Strong attention to detail, comfortable working in a fast-paced startup environment, and a team player with a positive attitude.
• Must be able to pass a customer service assessment.
• NetSuite and Salesforce experience (not required, but a plus).
• Experience with international shipping and Tax/VAT overrides (not required, but a plus).
• Bachelor's Degree preferred.
• Located in MST, CST, or EST timezone.
• Proven ability to manage a daily workload with 90% autonomy. You don't just flag problems; you bring potential solutions to the table.
• Ability to maintain baseline speed and accuracy even as task complexity increases.
• Comfort navigating tech stacks (ERP, WMS, or logistics platforms) and investigating digital/physical data discrepancies.

Benefits

• Healthcare programs that can be tailored to meet personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans.
• Nationwide medical, vision, and dental coverage.
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options.
• Expanded mental health support.
• Paid parental leave policy & fertility benefits.
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time.
• Professional development stipend.
• Wellness/fitness benefits.

Additional Information

You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

Annual Pay Range

Estimated Annual Pay Range: $48,000 - $53,000 USD

Equal Opportunity Employer

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.