[Hiring] Fulfillment Specialist @brightfin

Role Description

The Fulfillment Specialist is responsible for managing and processing client orders with the utmost care and precision. You will be the operational backbone that ensures every request is handled accurately, on time, and within contracted SLAs. This role requires strong attention to detail, excellent English communication skills, and the ability to stay focused across multiple systems simultaneously.

If you thrive in a structured, fast-paced environment and take pride in getting things right — we'd love to have you on the team.

What You'll Do

• Manage dashboards across multiple platforms to efficiently process and deliver corporate end-users' requests
• Process customer orders accurately within contracted SLAs, following established procedures
• Communicate with clients and internal teams in English (Mon–Fri, 11:00–20:00 Kyiv Time)
• Collaborate cross-functionally with Operations, Implementation, and Client Support teams
• Utilize internal software systems to accurately document all support activity
• Identify errors and discrepancies, resolve issues promptly, and escalate when needed
• Stay up to date with current mobility technologies, internal processes, and client requirements
• Contribute to process improvement initiatives

Qualifications

• 2+ years of experience in high-volume order processing, data entry, or operations
• English — Upper-Intermediate or higher: you communicate confidently in writing and verbally with clients and teammates

Skills & Abilities

• Strong organizational skills and high attention to detail
• Ability to multitask across multiple screens and systems
• Excellent time management and prioritization
• Proficiency in Microsoft Office and similar tools
• Ability to capture and document processes clearly
• Strong analytical skills — able to spot errors and derive insights from data
• Problem-solving mindset with the ability to resolve issues quickly
• Exceptional interpersonal and communication skills

Nice to Have

• Customer support experience and English-language client communication
• ServiceNow experience
• Background in mobility / telecom — we're happy to train

Requirements

• Fully remote position
• Working hours: Monday–Friday, 11:00 AM–8:00 PM Kyiv Time
• We work on public holidays — please consider this before applying
• We give preference to veterans and individuals with disabilities

Benefits

• Medical insurance — after successful completion of the probationary period
• Equipment — we set up everything you need to work comfortably from home
• Full FOP administration — we handle all administrative matters related to your business entity
• Unlimited paid time off — coordinated with your team; we trust you to manage your time responsibly
• Annual salary review — based on performance review outcomes
• Parental leave — we support you through every stage of life
• Comfortable remote setup — we care about your day-to-day work experience