[Hiring] Fulfillment Analyst @120 Water, Inc.

Role Description

120Water is seeking a dynamic and determined Fulfillment Analyst to support fulfillment operations of 120Water solutions. This person will deliver the highest level of customer service to our internal team members, external clients, and fulfillment partners.

This is a back-office, software-driven role. You'll spend your day in 120Water's platform, Excel, and Word, not on a warehouse floor. Think order accuracy, vendor coordination, and process improvement, all from a desk.

What You'll Do

• Order Documentation & Accuracy
  • Create order documents using 120Water's software, Excel, and Microsoft Word.
  • Perform meticulous quality checks on all order documents, reviewing and verifying data to ensure total accuracy before processing orders.
  • Maintain cost of goods sold and bill of materials lists.
• Fulfillment Coordination & Vendor Management
  • Coordinate with warehouse and 120Water teams to ensure timely picking, packing, and shipping of orders.
  • Troubleshoot shipping and fulfillment issues, with an emphasis on proactively resolving problems before they happen.
  • Oversee 120Water's relationship with critical fulfillment partners and vendors.
  • Monitor inventory levels and schedule product deliveries to maintain sufficient volume.
• Process Improvement & Team Collaboration
  • Support ad hoc reports and projects that streamline and automate key customer activities so operations can run at scale.
  • Manage short-term and long-term goals and performance metrics in line with corporate objectives.
  • Create a feedback loop to track and proactively identify gaps and challenges, and to develop strategies that improve the client lifecycle and support process.
  • Collaborate with peers across marketing, customer sales, and product development to support client activity and share front-line feedback.
  • Bring a flexible, team-first attitude and adapt as 120Water and client needs evolve.
  • Embody 120Water's cultural values and lead by example.

Location & Travel

This is an in-office or remote (Indianapolis-based) position, with occasional travel (twice a year or as needed) to coordinate fulfillment activities at 120Water's Chicago warehouse.

What You Won't Do

• This role owns the paperwork and the process behind fulfillment, not the physical work inside the warehouse. You won't:
  • Operate warehouse equipment such as forklifts or pallet jacks.
  • Physically pick, pack, or palletize orders.
  • Perform hands-on inventory counts or manual warehouse organization.
  • Load or unload trucks or otherwise handle physical freight.
  • Manage day-to-day warehouse floor operations or supervise warehouse staff.

Qualifications

• 2+ years of relevant order fulfillment coordination or experience within supply chain management.
• Experience with Extensiv or other inventory management systems is a plus.
• Confident Microsoft Word and Excel user.
• Detail-oriented and driven by a desire to get things done.
• Strong interpersonal skills and works well across multiple teams.