[Hiring] Frontier Industry Advisor @Microsoft

Role Description

Are you passionate about telecommunications industry transformation for the Frontier AI era? The United States telecommunications sector is undergoing a fundamental shift in how operators grow, operate, monetize their networks, meet regulatory expectations, and serve customers. US carriers are moving from experimentation to enterprise scale transformation, reengineering the core business processes that run the industry, automating the network toward autonomous operations, and rethinking how they create value beyond connectivity.

This role is fundamentally about leading one of the largest telecommunications operators in the United States, together with its partner ecosystem, into the AI era. Connectivity alone is commoditizing. The operators that thrive over the next decade will be those that transform how work actually gets done, end to end across the operational and business process landscape, and that make AI a structural capability rather than a collection of pilots.

You will be the person who helps them see that path, believe it, and execute it. The value you create is measured in the business: cycle time reduction in order to activate, cost to serve reduction in trouble to resolve, revenue leakage recovery in usage to cash, faster concept to market for new products, and measurable workforce redeployment toward higher value work.

As a Frontier Industry Advisor on the Frontier Industry Advisory team, based in the United States, you will partner with one of the top three US telecommunications companies to define and execute its AI led transformation agenda. You will originate industry led business opportunities and executive conversations that connect business outcomes to Microsoft cloud, data, AI, security, and partner capabilities, and you will shape and close the large, complex, multi year deals that carry those agendas.

The primary focus of the role is telecommunications, with a secondary component covering media and entertainment, including broadcasters, streaming platforms, content and advertising businesses, reflecting the reality that major US carriers operate significant media and advertising assets within their groups.

Microsoft is deeply engaged with the industry's leading standards and trade bodies, TM Forum and the GSMA, and this role is expected to be an active participant in that ecosystem. You will bring TM Forum frameworks (eTOM, ODA, Open APIs, Autonomous Networks maturity levels) and GSMA initiatives (Open Gateway and network APIs, industry AI and sustainability programmes, operator working groups) into customer conversations, and represent Microsoft's industry point of view back into those communities.

Qualifications

• Master's Degree in Computer Science, Information Technology, Engineering, Health Sciences, Supply Chain, Education, Business or related field AND 5+ years customer-facing experience in operations, enterprise-level improvement program management, product management, transportation, hospitality, automotive, consumer goods, financial services, retail, management consulting, consultative selling, public sector, technology or industry-relevant equivalent management or technical work experience OR Bachelor's Degree in Computer Science, Information Technology, Engineering, Health Sciences, Supply Chain, Education, Business or related field AND 7+ years customer-facing experience in similar fields OR equivalent experience.
• Preferred: Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 15+ years customer facing experience in telecommunications, management consulting, consultative selling, technology, or industry relevant equivalent management or technical work experience; OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 13+ years such experience; OR equivalent experience.
• Experience in a consultative sales, advisory, strategy, business development, transformation, or technology leadership capacity, either directly within the telecommunications industry or with enterprise technology, network equipment, OSS/BSS, data and analytics, management consulting, systems integrator, or advisory firms serving telecom clients.
• Demonstrated experience shaping and closing large, complex, multi year transformation deals with senior executive stakeholders, including business case development, multi party orchestration, and long pursuit cycles.
• Demonstrated experience in telecom business process transformation, with working knowledge of TM Forum frameworks (eTOM, SID, Open Digital Architecture, and Open APIs) and their application to operations, fulfillment, assurance, and billing domains.
• Experience engaging executive stakeholders at a large US telecommunications operator, and the ability to operate within a global Microsoft team.

Requirements

• Originates, shapes, and helps close large, complex, multi year transformation deals.
• Constructs the commercial and business value narrative for these pursuits.
• Navigates long, non linear pursuit cycles and the consensus driven decision making of a large US carrier.
• Identifies customer needs, industry readiness, and business value opportunities across the telecom value chain.
• Champions Forward Deployed Engineering, embedding multidisciplinary, AI accelerated engineering teams with customers.
• Collaborates with account teams, business strategy leads, business development managers, solution architects, technical specialists, industry solution teams, consulting teams, and partner organizations.

Benefits

• The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year.
• Base pay range for this role in the San Francisco Bay area and New York City metropolitan area is USD $170,300 - $239,800 per year.
• Certain roles may be eligible for benefits and other compensation.

Company Description

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.