[Hiring] Front of House Specialist @NEXDINE Hospitality

Role Description

The FOH Specialist Support Team reports to the Operations Support Leader overseeing daily operations, ensuring client and customer satisfaction, assisting with staff. Key duties include:

• Assisting staff and training
• Handling customer service and complaints
• Assisting with event planning and setup
• Maintaining company standards for safety and sanitation

Essential Functions:

• Responsible for the quality of all food products and ensure that standards are met.
• Oversight of front of house colleagues, schedules, and training.
• Oversight of all aspects of catering operations.

Operations:

• Staff management: Schedule, train, and supervise front-of-house staff, ensuring productivity and adherence to company standards.
• Customer service: Ensure excellent customer satisfaction by overseeing dining services, responding to complaints, and interacting directly with guests.
• Event coordination: Assist the General Manager with planning and executing catering events, including setting up and breaking down events, and potentially meeting with clients to review event requirements.
• Operational oversight: Manage daily operations for both front and back of house areas, which may include financial recordkeeping, inventory, and purchasing supplies.
• Quality control: Ensure company standards for safety, food handling, sanitation, and productivity are maintained.
• Equipment and supplies: Inspect equipment and supplies, arrange for repairs or purchases, and ensure quality control for all incoming products.
• Plan, execute, and coordinate various catering events according to specific client standards in conjunction with the Chef or General Manager.
• Provide direct oversight of catering services to ensure client and customer satisfaction.
• Meet with prospective clients to review all aspects of event requirements and execution inclusive of but not limited to menu creation, set-up/breakdown requirements, and scheduling.
• Manage and assist in the set-up and breakdown of catering events to include seating arrangements, decorations, and food displays. Direct & supervise staff in execution of events.
• Inspect supplies, equipment, or work areas to ensure conformance to established standards and/or arrange for equipment purchases or repairs.
• May purchase food and/or other supplies needed to ensure efficient operation ensuring quality control practices are in place for receiving all products.
• May determine staff requirements and scheduling to ensure timely delivery of services.
• Ensure company standards for safety, proper food handling practices, sanitation, uniform guidelines, and productivity are maintained.

Financial:

• Manage department controllable expenses (P&L) including food costs, labor, supplies, uniforms, and equipment, specific to budgetary guidelines.
• May analyze recipes to assign prices to menu items, based on food, labor, and overhead costs.
• Responsible for inventory management.
• Submit financial reporting to the corporate office per NexDine guidelines.
• May assist operations in financial recordkeeping.

People:

• Responsible for management of unit staff.
• May instruct, train, and supervise cooks or other workers in the preparation, cooking, garnishing, or presentation of food.
• Provide excellent customer service to include being attentive, approachable, greeting, and thanking customers.
• May perform other duties and responsibilities as assigned.

Qualifications

• High school diploma or equivalent
• 3 - 5 years' experience in food service management

Requirements

• ServSafe Certification
• Choke Safety Certification
• Allergen Awareness Certification (MA)

Benefits

• Generous Compensation & Benefits Package
• Health, Dental & Vision Insurance
• Company-Paid Life Insurance
• 401(k) Savings Plan
• Paid Time Off: Vacation, Holiday, Sick Time
• Employee Assistance Program (EAP)
• Career Growth Opportunities
• Various Employee Perks and Rewards