[Hiring] Front Desk Virtual Assistant @Rockstar

Role Description

This is a remote position. Rockstar is seeking a skilled and dependable Front Desk Virtual Assistant to support U.S.-based healthcare practices in delivering a seamless patient experience. This is a full-time remote role built for healthcare administrative professionals who thrive in fast-paced environments and take pride in keeping clinical operations running smoothly.

In this role, you will serve as a critical point of contact for patients, support clinical scheduling and intake workflows, manage insurance and prior authorization tasks, and handle a wide range of administrative responsibilities, all remotely using your client's existing systems and tools.

Qualifications

• 2+ years of experience in a medical administrative, healthcare VA, or front desk support role
• Solid understanding of patient scheduling, appointment coordination, and patient communication best practices
• Experience with insurance verification, prior authorization workflows, and payer communication
• High attention to detail and strong accuracy in EMR data entry and documentation
• Excellent written and verbal English communication skills: phone, email, and messaging
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Comfortable working independently and maintaining consistent daily communication with client teams
• Reliable home office setup with a fast, stable internet connection suitable for HIPAA-compliant remote work

Requirements

• Experience supporting U.S.-based healthcare providers or therapy/rehabilitation clinics
• Familiarity with common healthcare EMR platforms (e.g., Prompt, WebPT, Raintree, or similar)
• Experience with Google Workspace (Drive, Gmail, Calendar, Sheets) and/or other cloud-based tools
• Background in physical therapy, occupational therapy, speech therapy, pediatric therapy, or multi-specialty practices
• Exposure to medical billing workflows, CPT coding, or claims follow-up processes
• Experience with patient communication platforms, scheduling software, or task management tools

Benefits

• Competitive salary commensurate with experience
• Opportunities for professional development and long-term career growth
• Work within a dynamic, collaborative, and supportive team environment
• Stable, full-time remote employment with U.S.-based healthcare clients
• Make a meaningful impact by helping practices serve their patients and communities