[Hiring] Front Desk Security Specialist @Koniag Government Services, LLC

Role Description

Koniag Services, Inc. is seeking a professional and vigilant Front Desk Security Specialist to join our team. The ideal candidate is an experienced security professional with a strong background in virtual access control, visitor management, and facility security protocols who is committed to maintaining a safe and secure environment for our customers and their personnel.

The Front Desk Security Specialist will serve as the first point of contact for virtual facility access control and security monitoring, supporting our customers by managing visitor credentialing, access requests, and security desk operations from a remote environment. Principal responsibilities will include but are not limited to:

• Serve as the virtual front desk security point of contact, monitoring and managing access control systems, visitor management platforms, and security cameras remotely in real time.
• Greet and authenticate visitors, contractors, and personnel through virtual platforms and video conferencing tools, verifying identities and credentials prior to granting facility or system access.
• Monitor and respond to incoming access requests, security alerts, and notifications through access control management systems in a timely and professional manner.
• Maintain accurate visitor and access logs, ensuring all entries and departures are properly recorded in accordance with facility security policies and procedures.
• Coordinate with on-site security personnel, facility managers, and law enforcement as necessary to respond to security incidents, unauthorized access attempts, or emergencies.
• Enforce facility security policies and procedures, ensuring compliance with applicable regulations and customer requirements.
• Issue, track, and manage visitor badges and temporary access credentials in coordination with on-site personnel.
• Monitor multiple security camera feeds and access control dashboards simultaneously, identifying and escalating potential security concerns or anomalies promptly.
• Provide clear and professional communication to visitors, employees, and stakeholders regarding security protocols, access procedures, and facility policies.
• Maintain and update security logs, incident reports, and daily activity reports accurately and in a timely manner.
• Support the development and continuous improvement of remote security desk procedures and standard operating procedures (SOPs).
• Assist with after-hours security monitoring and on-call responsibilities as required.
• Perform other duties as assigned in support of the mission.

Qualifications

• High School Diploma or GED equivalent required; Associate's or Bachelor's degree in Criminal Justice, Security Management, or a related field preferred.
• 2+ years of experience in security, law enforcement, military, or a related field.
• Experience in front desk operations, customer service, or access control management.
• Experience working with security monitoring systems, access control platforms, or video surveillance systems.

Requirements

• Exceptional communication skills in English – both written and oral.
• Demonstrated proficiency in virtual communication platforms and tools including video conferencing software such as Microsoft Teams, Zoom, or equivalent platforms.
• Experience with access control management systems, visitor management software, and remote security monitoring tools.
• Strong observational and situational awareness skills.
• Ability to manage multiple tasks, systems, and responsibilities simultaneously in a fast-paced remote environment.
• Strong organizational skills with meticulous attention to detail.
• Demonstrated ability to exercise sound judgment and follow established security protocols and procedures.
• Knowledge of applicable laws, regulations, and best practices governing physical security, access control, and the handling of personally identifiable information (PII).
• Ability to maintain strict confidentiality and discretion when handling sensitive security information.
• Reliable high-speed internet connection and a dedicated, distraction-free remote workspace.
• Ability to obtain and maintain required security clearance.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Paid parental leave.
• Life and disability insurance.
• Flexible spending accounts.
• Commuter benefits.
• Tuition reimbursement.