[Hiring] Fraud Investigations Specialist @Peak Credit Union

Role Description

To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. We encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience!

Applicants are encouraged to apply by May 21st, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR).

Status: Limited Duration (Expected to end in May 2027)

Pay Range: The target hourly pay range for this position is $30.17 - $34.28. The full hourly pay range is $27.43 - $41.13. Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance-based and targets vary by role.

What You’ll Do

• Aggregates open-source threat-intelligence, card disputes data, and consumer complaints and assist in card rules development and implementation.
• Ensures adherence to Reg E, Reg Z, and applicable compliance rules and guidance.
• Investigates and dispositions fraud alerts and cases according to existing frameworks, regulatory guidance, and other documentation as required.
• Provides customer-facing and internal business line support for fraud concerns.
• Maintains a continuous improvement mindset and stays current on the latest fraud typologies, applicable regulatory changes, and professional development topics.
• All other duties as assigned.

When You'll Be Working: Monday- Friday 8:00am - 5:00pm. Occasional Saturdays as needed.

Qualifications

• A minimum of two (2) years experience in financial services, fraud management, card services, disputes management, or operations.

Bonus Points If You Have

• Bachelor's Degree in Business Administration or related field of study.
• Certifications: CFE, CISA, CISM, or other related certifications requiring continuing professional education credits.

What You’ll Bring

• Working knowledge of debit/credit card fraud typologies (e.g., CNP, counterfeit, account takeover, social engineering) and dispute drivers.
• Knowledge of consumer protection and payments regulations and guidance applicable to investigations and dispute outcomes, including Regulation E and Regulation Z.
• Skill in conducting end-to-end fraud investigations: reviewing alerts, documenting findings, applying decision frameworks, and dispositioning cases within required timeframes.
• Ability to aggregate and interpret open-source threat intelligence, card dispute trends, and consumer complaints to identify patterns, root causes, and control gaps.
• Skill in developing, tuning, and implementing card rules/controls (where applicable), including validating effectiveness and monitoring for unintended customer impact.
• Strong analytical skills, including attention to detail, critical thinking, and sound judgment when weighing evidence and determining appropriate case outcomes.
• Ability to communicate clearly and professionally with customers regarding fraud concerns, next steps, and required documentation while maintaining confidentiality.
• Ability to support internal business partners (branch, call center, operations, risk/compliance) by translating fraud findings into actionable guidance.
• Skill in writing clear, complete, and compliant case notes that support auditability, regulatory review, and operational handoffs.
• Proficiency with job-specific systems and Microsoft Office (Excel, Word, Outlook) to research transactions, track cases, and produce basic reporting.

Benefits

• This position is eligible for Full-Time Regular benefits.
• Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision, and life insurance coverage.
• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage.
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis.
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.
• All benefits except 401k start the first of the month following date of hire.
• Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.