[Hiring] Fraud Analyst @U.S. Bank

Role Description

In this role, you will help protect customers and U.S. Bank by detecting, investigating, and preventing fraudulent activity across several products. You will research transactions and digital interactions with U.S. Bank. Types of activity include, but are not limited to:

• Money movement through Wire, ACH, RTP, P2P, Zelle, and FedNow channels
• Website and mobile application usage anywhere our customers are in the world

To be successful in this role, you need to have excellent investigative techniques, knowledge of the banking industry, and be digitally engaged with mobile and online applications. A top-notch fraud analyst should be able to:

• Work quickly, sometimes under pressure
• Have meticulous attention to detail

This position will work cases using various investigation methods and tools. Customer contact via email/phone is frequently needed for the investigations. If fraud is suspected or confirmed, the analyst will stop or return the transaction in question if possible.

Key accountabilities:

• Monitors account activity to identify fraudulent financial transactions and violations
• Secures accounts to prevent losses
• Coordinates with internal departments to validate that charges are authorized
• Works with merchants to resolve customer service issues or fraudulent activity
• Maintains merchant processing statistics and records
• Representing US Bank professionally via inbound/outbound calls related to fraud mitigation operations

Qualifications

• Ability to interpret technical and administrative instructions independently and use them as a guide in solving similar problems or situations
• Experience with loss mitigation
• Proven experience in constantly meeting performance metrics - SLA adherence and Quality Assurance (QA) accuracy
• Effective verbal and written communication skills
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
• Excellent English (written and spoken - C1). Fluency in Spanish is a plus but not required.
• Three to five years of relevant work experience (preferably in fraud prevention, risk, or a related field)
• Willingness to contact customers via phone or in writing when necessary to verify suspicious activity
• Ability to make risk-mitigating decisions with excellent accuracy levels
• Strong time management skills in a fast-paced, SLA-driven environment
• High school diploma or equivalent

Requirements

• Working hours from 21:30-5:00
• Tuesday-Saturday
• Afternoon/night shifts (throughout the week/weekends) with flexible scheduling
• This role is remote
• This position is not eligible for visa sponsorship

Benefits

• Market-competitive compensation package that includes clearly defined salary ranges aligned with industry benchmarks and internal equity standards
• Performance-based incentives for eligible employees, awarded through transparent, objective criteria that recognize both individual and company performance
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria
• Employee recognition programs that celebrate achievements and milestones for all