[Hiring] Franchise Quality Specialist @Wyndham Hotels & Resorts

Role Description

The Specialist, Franchise Quality plays a critical role in ensuring the highest standards of quality and service across franchised hotel properties within an assigned region. This position is responsible for:

• Evaluating property performance.
• Delivering actionable improvement plans tailored to each location.
• Driving continuous quality enhancements through both on-site and virtual engagement.
• Measuring and reporting results, making plan adjustments based on outcomes.
• Maintaining regular communication with property teams and leadership.
• Significant travel, approximately 30% by company-leased or rental vehicle and up to 70% by air.

The Specialist, Franchise Quality will be instrumental in elevating property standards, enhancing guest satisfaction, and strengthening brand reputation across an assigned region.

Qualifications

• Bachelor’s degree in hospitality management, Business Administration, or Hotel and Restaurant Management preferred.
• 2 years of proven experience in QA, hospitality operations, or franchise management.
• Strong analytical and communication skills.
• Ability to work independently and collaboratively with diverse teams.
• Flexibility to travel frequently and adapt to changing priorities.
• Commitment to driving continuous improvement and exceeding guest expectations.
• Demonstrated proficiency with Microsoft Office Suite and Salesforce QA software programs.
• Experience generating detailed quality assurance reports and delivering constructive feedback to clients and colleagues.

Requirements

• Confident Decision-Making: Ability to make tough decisions and stand by them, even in challenging situations.
• Exceptional Communication: Deliver clear, constructive, and positive feedback to clients and colleagues, fostering collaboration and growth.
• Self-Motivation & Balance: Strong drive to meet productivity goals while proactively maintaining a healthy work/life balance.
• Technical Proficiency: General computer literacy, including experience with:
  • Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
  • Internet Explorer (including applications such as Wyndham Community and Medallia)
  • Salesforce (with specific experience in QA software programs)

Benefits

• Health insurance with HSA and FSA options
• Dental insurance
• Vision insurance
• Life/AD&D insurance
• Short- and Long-Term Disability coverage
• 401(k) with generous company match
• Vacation time - Accrue 1.615 hours of paid vacation per week
• Paid holidays - 11 Core Scheduled Paid Holidays with potential additional paid days off
• Paid sick leave accrued as state and local laws require
• Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.