[Hiring] Franchise Business Coach @YEB PAYROLL LLC

Role Description

The i9 Sports Franchise Business Coach (FBC) is a relationship-first coaching role that partners closely with franchise owners across the U.S. to help them build thriving, sustainable businesses. You'll serve as a trusted advisor across all dimensions of franchise operations — from marketing and financials to staffing and game day execution — while acting as a key connector between Area Developers and the Home Office. This is a hands-on, high-accountability role for someone who loves digging into data, building genuine relationships, and driving measurable results.

What You'll Do

• Franchisee Coaching & Relationship Management
  • Build strong, trust-based relationships with assigned area developers and maintain consistent communication through regular documented touchpoints.
  • Conduct business evaluations covering operations, sales, and marketing — analyzing performance data, sharing best practices, and following up with clear action items and deadlines.
  • Help franchisees understand their unit economics, benchmark performance, and develop actionable business plans with specific goals.
• Communication & Cross-Functional Alignment
  • Serve as the bridge between franchisees and the Home Office, facilitating clear, productive communication to resolve challenges and drive growth.
  • Ensure franchisees are engaged with and executing on current brand initiatives.
• Process & Systems Improvement
  • Collaborate with internal teammates to continuously simplify and improve operational processes and franchisee support tools.
  • Maintain accurate records through quarterly ProfitKeeper audits and CRM documentation of all franchisee interactions.
  • Execute on individual “Rocks” set up in departmental planning sessions each quarter.

How We Measure Success

• Area developers meeting or exceeding target KPIs and operating "on formula".
• Franchisee participation in current brand initiatives. The ability to influence without authority is a key marker of success in coaching.
• Consistent, documented contact cadence with assigned area developers.
• Achievement of personal quarterly and annual goals.

Qualifications

• 3+ years of franchise business coaching experience, or 5+ years of relevant franchise industry experience.
• Strong influencing and relationship-building skills — you can guide without authority.
• Analytical mindset with the ability to translate data into actionable coaching conversations.
• Highly organized with exceptional follow-through and execution.
• A self-starter who takes initiative and rolls up their sleeves.
• Positive, professional presence that franchisees trust and want to work with.

Location

This is a remote position within the US.